The Community Builders, Inc. is hiring : Community Manager in Boston

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Community Manager

This is an exciting and unique opportunity for the right and seasoned individual to join our growing Boston operations team. Under the direction of the Regional Manager, the Community Manager is responsible for the daily operations of their assigned community or communities with an emphasis on achieving financial objectives, maintaining physical conditions and curb appeal, and ensuring exceptional customer service. Achieving financial objectives includes increasing cash flow by maximizing occupancy / revenue and minimizing operating expenses while maintaining the physical asset. It is imperative to provide a quality living environment and superb customer service for all residents at all times. The Community Manager is also responsible for establishing a positive and productive working relationship with the property’s team members, other departments within the organization and adherence to the company’s Mission Statement and ensuring the site is in compliance with the company’s policies and procedure and various regulatory requirements.

Essential Functions

Development and achievement of the operating budgets. Conduct a monthly variance review of operating statement with Assistant Community Manager(s) and Service Manager(s) to develop and implement steps to improve performance.

Involved in Recruiting, selection, training, coaching, managing and motivating team members. Provide timely and consistent feedback regarding performance.

Lead, motivate, and direct site teams and provide ongoing training and mentoring all site team members for day-to-day operations and compliance with standard operating policies and processes.

Ensure site teams’ time is tracked in ADP and approved bi-weekly and work to ensure overtime is accurately tracked and kept to a minimum.

Perform written and verbal performance evaluations for all team members in accordance with company guidelines and provide recommendations for compensation or promotions.

Provides ongoing training and mentoring all site team members for day-to-day operations and compliance with standard operating policies and processes.

Responsible for accurate and timely entry of all revenue transactions and rent collection in accordance with policy and procedures to maximize income and property.

Responsible for invoice review, coding and approval of goods and services that are budgeted and within levels of authority. Must obtain approval by supervisor of any purchase not included in budget.

Petty cash management / oversight.

Comprehend and review monthly property financial reports and be able to report both orally and in writing on significant variances, and in working with the property accountant, be able to create and review needed accruals.

Must meet budgeted revenue and operating expense targets and ensure monthly anticipated cash flow.

Responsible for legal proceeding for non-rent payment process including notice to quit for nonpayment of rent, cases for housing court in conjunction with our tenant / landlord attorney, follow up of court rulings on payment agreements and or evictions.

Submission of monthly bad debt and timely submittal of resident collections to the collection agency per the SOP.

Apply for and implement annual rent increases to optimize income in accordance with program guidelines.

Monitoring lease expirations, Initiating and completion of re-certifications and or lease renewals within 30 days of lease expiration date.

Leasing of units in compliance with site’s approved Tenant Selection and Affiant Fair Housing Marketing Plans to maintain occupancy at 97% or above.

Update and maintain market comp analysis providing pricing and leasing tactics as needed to remain competitive and / or at the direction of the leadership team.

Compliance with Affiant Fair Housing Marketing Plan, Regulatory Agreement, Funding Program Requirements and Federal State or Local Requirements.

Oversight of upkeep of the property, which includes regular inspection of the property to delegate maintenance, curb appeal, annual inspection of apartments, janitorial tasks, safety, and preventative maintenance.

Responsible for meeting or exceeding all HQS and NSPIRE standards or inspections as applicable. Must pass or meet a minimum score of 80, preferably 90 or better.

Review the schedule of long-term and short-term physical needs of the property. Understand the physical plan for the property.

Remain current and knowledgeable of applicable affordable programs of community.

Must have updated and follow LEP and LAP plans as provided by compliance.

Accountable for having and adhering to an energy conservation plan.

Monitoring of work order system, including open work orders and preventative maintenance. Assure that work orders are completed according to priority response levels. Follow-up on service requests to improve resident experience and gain feedback.

Notification and thorough incident reporting of all incidents, insurance loss or other, with proper risk management.

Organize, prepare, and submit quarterly, timely and accurate requests for operating or replacement reserve draw requests.

Maintaining onsite resident and vendor files, ensuring that they are compliant with company, agency, and regulatory standards.

Guide and participate in general clerical responsibilities including typing, filing, answering the telephone, preferably within 3 rings, greeting visitors , ordering supplies and equipment, including copying, and ensuring distribution of notices, letters, and newsletters to residents.

Personal contact and follow-up as needed on issues involving violations of building rules or the occupancy agreement. Includes the responsibility of scheduling and holding conferences with family and / or outside agencies and court appearance, when necessary.

Coordinate with resident associations and groups the provision of activities for the building; assessing needs and interest of residents; being knowledgeable about the activities and services available in the larger community. Engage them to encourage a sense of community.

Works closely with Resident Services team on initiatives to ensure needs of residents are met.

Other duties that arise and as assigned.

Additional Responsibilities

Corporate Committees as recommended

Attend trainings, seminars, and conferences

Available for emergencies, on call duties, resident functions and weekends as needed.

Knowledge, Skills, And Abilities

Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required

Excellent verbal and written communication skills required.

Knowledge of Federal Fair Housing Laws & Guidelines and knowledge of regulatory programs and policies

“Excellent Customer Service” skills are a must

Bilingual “a plus”

Excellent leadership skills.

Physical Demands & Work Environment

The employee is required to move around the building or site and access file cabinets, equipment, etc.

May require travel, generally local, dependent on business needs.

Must work under deadlines and have the ability to meet deadlines.

Ability to lift up to 50 pounds as / if needed.

Education & Experience

College degree and / or 3+ years of experience in Property Management, Hotel, Hospitality or Retail required

Industry designations (COS, LIHTC, ARM®, CPM®, CPMC®, etc.) required and / or ability to achieve certification within 6 months of hiring to meet any specific site / area needs

Minimum team supervision experience of at least 3 people (hiring, performance management, training)

Benefits

Medical, dental, and vision insurance

12 Paid Holidays & tenure-based PTO accruals

Employer contributions to Health Savings Accounts

Company paid Life & Disability Insurance403(b) retirement plan with company matchTax-advantage accounts : commuter / parking, medical & dependent care FSAHospital & Critical Illness InsuranceConfidential, 24 / 7 Employee Assistance Program

The Community Builders is an equal opportunity employer.

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