Business Program Manager - Service Delivery Management

Business Program Management IC3

Are you ready to shape the future of global commerce and delivery? At Global Vendor Delivery and Solutions, we don't just support Microsoft's business, we redefine how it operates. We are the architects of transformation, blending AI-powered innovation with continuous improvement (CI) to deliver scalable, secure, and high-quality solutions across a dynamic vendor ecosystem. As part of Microsoft Business Operations (MBO), you'll be at the heart of a team that : - Supercharges operational excellence through AI+CI, driving step-function improvements in productivity, speed, and quality - Partners to accelerate growth, enabling compliant revenue expansion and risk mitigation across global markets - Delivers differentiated customer experiences, making it easier to do business with Microsoft through streamlined, trustworthy operations - Builds the AI-powered frontier firm, where bold goals, inclusive culture, and human ambition converge to reshape business processes and customer engagement. Our work is challenging, creative, and deeply impactful, with opportunities to co-innovate with strategic suppliers and transform legacy operations into AI-enabled services at scale. If you thrive in complexity, lead with curiosity, and aspire to make a global impactGlobal Vendor Delivery & Solutions at MBO is your next destination.

Responsibilities

1. Supplier Performance Management + Monitor and evaluate supplier performance using KLIs (Key Leading Indicators) and KPIs and scorecards. + Lead weekly, monthly operational business reviews and performance assessments. + Drive continuous improvement initiatives and ensure alignment with business outcomes. 1. Corrective Action Planning + Identify performance gaps and lead root cause analysis. + Develop and implement corrective action plans in collaboration with suppliers and internal teams. + Track resolution progress and escalate issues as needed. 1. Risk Management + Proactive risk management across deals and process. 1. Contract Management + Partner with Legal and Procurement to negotiate and manage master service agreements and statements of work. + Ensure contract compliance and optimize commercial terms to maximize value. + Support contract renewals, amendments, and dispute resolution. 1. Supplier Governance + Manage and maintain supplier governance across MSEDS providing critical insight to the broader supplier relationship. + Facilitate executive-level engagement and strategic alignment across MSEDs SOWs / Addendum. + Ensure supplier(s) meet compliance, security, and sustainability standards. 1. Change Management + Lead supplier transitions, onboarding, and offboarding processes. + Drive effective supplier readiness, ensuring high quality, consumable materials are in place for the required launch and adoption of new processes, tools and capabilities. + Communicate effectively across stakeholder groups to ensure adoption and minimize disruption. 1. Continuous Improvement + Identify opportunities to improve process, eliminate waste, reduce manual hand-offs, streamline and automate workflows across global operations. + Partner with Global Vendor Solutions team to identify opportunities for AI advancement, develop appropriate business case, support requirements definition, appropriateness and effectiveness of UAT, recommend go / no go / + Manage supplier lifecycle and navigate multi-time zone operations.

Qualifications

Required / minimum qualifications + Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement + OR equivalent experience. Additional or preferred qualifications + Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement + OR equivalent experience.

Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $76,800 - $151,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $100,800 - $168,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here : US corporate pay information .

Microsoft will accept applications for the role until November 14th, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.