Regional Service Specialist

Job Description

Job Description

Overview

Company Overview :

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you're an installation technician, service technician, engineer, or project manager, you'll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal-build a meaningful career while protecting what matters most through innovative security technology.

Job Description : Job Description

Allied Universal® is hiring a Regional Service Specialist. The Regional Service Specialist is the front line of the field team's communications with customers when they have requests, questions, concerns, and / or inquiries. The Regional Service Specialist is responsible for scheduling the best available resources while balancing customer control requirements and overall satisfaction. This position is also responsible for ensuring effective communication and escalation to appropriate leadership for any and all matters that need remediation.

Pay Range : $25 / hr-$35 / hr

RESPONSIBILITIES :

• Routing of requests, concerns, questions, and inquiries to appropriate parties (including Management and Technical Staff) either through an electronic service toolset, telephone, email, instant messaging, and other communications mediums
• Coordinate and liaise with all departments related to assigned service activities and necessary escalation
• Effectively communicate deficiencies, concerns, or inquiries immediately to management regarding any inquiry from a customer or internally interested party
• Maintain Service Level Agree (SLA) requirements for contracted customer issues and service requests by prompt notifications and documentation of reported issues and questions
• Responsible for maintaining effective internal communications and to ensure contractual obligations are fulfilled while quickly resolving issues, thereby minimizing customer concerns and enhancing customer relations
• Track regionally logged cases and work-order tasks and report anomalies to appropriate management staff
• Produce on-demand and recurring reports for Service Management staff
• Update Work Order Tasks as assigned
• Follow up and communicate with external and internal customers as required
• Assist the Service Manager with planning, organization and scheduling of all daily service activities
• Support the Service Manager in maintaining an effective service organization committed to customer and employee satisfaction and profitable growth
• Communicate management directives to field staff and ensure compliance (WFS, Safety, etc.)
• Assist the Service Manager to coordinate and liaise with all departments related to service activities
• Work with the installation team on Install-to-Service turnovers

QUALIFICATIONS (MUST HAVE) :

PREFERRED QUALIFICATIONS (NICE TO HAVE) :

BENEFITS :

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law. For more information : www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and / or employment process, please contact our local Human Resources department. To find an office near you, please visit : www.aus.com / offices.

Requisition ID

2025-1446064