Healthcare Customer OperationsIT Resource Hunter • Stuart, FL, United States
Healthcare Customer Operations
IT Resource Hunter • Stuart, FL, United States
20 hours ago
Job type
- Full-time
Job description8 years call center, customer service, or direct to consumer experience required including DME experience in the healthcare industry 5 years experience in a supervisory role for a customer service team required, preferably in the field of healthcare. Required excellent interpersonal skills and ability to develop strong relationships with customers and business partners . Analytic and reporting skills required using tools such as Excel, Tableau, Power BI for reports. Experience with the use of Salesforce preferred or comparable CRM and billing software including familiarity Microsoft Office Suite required. Attention to detail, excellent data entry, and proofreading skills required.
Job Title : Associate Director(Healthcare)
Location : Stuart, FL
Full Time
Job Description :
- Manage the Customer Service Team and deliver department short and long-term goals and objectives with close collaboration and marketing initiatives.
- Implements monthly, quarterly and annual focused sales operations plans in support of overall organizational strategy and objectives including team and individual goals.
- Facilitate the creation and implementation of call center procedures and policies in conjunction with compliance and technology.
- Identify, manage, and report daily, monthly, and annual sales targets, KPI’s , and anticipated outcomes of the reporting metrics.
- Monitor and measure the daily activities of all business unit operations to ensure tasks are being completed in a timely manner and handled according to the standards and guidance we have defined.
- Identify best practices and process improvements and opportunities to reduce costs, improve efficiency and enhance customer experience.
Education :
Bachelor’s degree required with a focus in Business, Marketing, Life Sciences, or a closely related discipline preferred. MBA is preferred.
Experience :
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Healthcare Customer • Stuart, FL, United States