IT Support Specialist
Job Title : IT Support Specialist
Department : Information Technology
Reports to : IT Director
Effective Date : 8 / 8 / 2023
DreamFields is one of the top 5 cannabis companies in the industry through our leading #1 pre-roll brand, Jeeter. The company is very passionate about producing world-class marketing, high quality, innovative products, delivering unprecedented customer experiences, having cutting-edge operations, and curating an amazing company culture & thriving work environment.
With over 1500+ employees we are proud to be one of the most loved employers in the industry. The company continues to experience exponential month-over-month growth as one of the fastest-growing companies in the cannabis industry and we have begun our aggressive national expansion to all the legalized cannabis states in the USA.
Job Summary :
The IT Support Specialist will be working in a fast-paced environment, providing support to the entire organization. Bring passion, innovation and integrity.
The ideal candidate is self-motivated, multi-tasker and team player.
Duties / Responsibilities :
- Assisting office workers with computers locally and remote
- Tracks assets within Asset Tracking system
- Provides computer support on both software and hardware
- Tests of computers and ensuring that computer systems are functioning properly
- Orients new staff on how to use computer hardware and software
- Maintains excellent communication with all end users and other members of the technology department
- Documents issue resolution using the help desk ticketing system
- Troubleshoots routine problems and maintenance of systems
- Coordinates computer maintenance with other Network Operations staff
- Performs hardware diagnostics and coordinates repairs
- Setup, configuration, troubleshooting of desktop / notebook hardware and software (Windows 10 &11 and Mac OS)
Required Skills / Abilities :
- Experience with Microsoft Office 2019 and Office O365
- Troubleshooting Windows and Mac OS desktops and notebooks, as well as iOS and Android devices, in a networked environment
- Knowledge of TCP / IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
- Adaptability / Flexibility
- Customer Service Focused
- Self-Motivated and Curious
- Reliability / Accountability
- Integrity
- High attention to detail
Education and Experience :
- 2+ years of experience with helpdesk or customer support
- Associate degree or related experience
EEOC : DreamFields is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
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