Sales and Customer Service Agent

About Surv At Surv, we unite local communities by providing jobs that act as a pivotal point for young adults to springboard into a full and meaningful life.

Our team is committed to delivering affordable, high-quality odd-job services for both neighbors and businesses, fostering a culture of servitude and connection within our communities.

About the Role At Surv, our customers are more than just clients—they are our neighbors and an essential part of the communities we serve.

As a Neighbor Success Associate (NSA) , you will play a crucial role in shaping their experiences before and after a job is completed.

Your role will involve engaging with both repeat and new customers, ensuring they feel valued and integrated into our service ecosystem.

This is not a traditional sales position; rather, it’s an opportunity to invite members of our community to rediscover the power of service while introducing new customers to the full range of our offerings.

Responsibilities As Surv continues to grow, adaptability is key.

The NSA role will evolve with the needs of the company, and responsibilities may shift accordingly.

Primary functions include :

• Achieve Sales KPIs : Consistently meet or exceed key performance indicators (KPIs) related to the total value and number of confirmed bookings.
• Speed is essential to our customers, so we prioritize creating the most expedited booking process possible.

Proactively Follow Up with Potential Customers :

Handle Incoming Calls Efficiently :

Collaborate with the Operations Team :

Maintain a Strong Sales Pipeline :

Overcome Customer Objections :

Stay Knowledgeable on Services and Pricing :

Drive Customer Satisfaction :

Adapt to Changing Sales Strategies :

Contribute to Team Success :

There’s a lot of exciting and valuable information to learn, and you’ll receive support every step of the way—even if you’ve never worked for a home services business before.  Week 1-2 Phase 1 :

Phase 2 :

Phase 3 :

Phase 4 :

Week 3  Phase 5 :

You will find that you receive a lot of support from other members of the team.  Offer Details Location :