data scientist / engineer (remote)

Data Scientist / Engineer (Remote)

Posted 1 day ago

Location : Washington, District of Columbia

Contract salary : $70-$80 per hour

Bachelor’s degree required

Category : Computer and Mathematical Occupations

Summary : Troubleshoots and resolves or routes problems presented via email, phone, sametime (instant messenger), netmeeting, livemeeting etc. by client and support personnel. Researches problems which cannot be immediately answered; follows up with client until final resolution. This may require meeting clients late in the evening or early in the morning based on timezone differences.

• Manages the expectation of the client, and provides good customer service at all times.
• Effectively and regularly submits knowledge documents.
• Logs service requests and resolutions to call tracking database.
• Gives instruction on use of supported products.
• Effectively applies knowledge and experience to ad hoc situations.
• Interfaces effectively with people at all levels of the Firm.
• Continuously uses troubleshooting skills, problem isolation and analysis, identifying application failures and resolutions.
• Provides quality service to customers with professionalism and provides a resolution in a timely and accurate manner. Also keeps customers informed of the status of their issues.
• Requires at least 3 years of deep technical expertise with the infrastructure and the application environment.
• Must have excellent analytical skills and deep expertise on the specific application.
• Working knowledge of the specific technology / tools / applications relevant to both the particular focus area and to a customer service environment.
• Solid understanding of support tools and processes.
• Excellent verbal and written communications and ability to interact with all levels of the organization.
• Qualifications
• Experience level : Experienced
• Minimum 5 years of experience
• Education : Bachelors (preferred)
• Undergraduate Degree (e.g., BA, BS) preferred in computer science, information technology or a related discipline.
• Skills : Data Analysis

Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

For certain assignments, Covid-19 vaccination and / or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine / testing requirements or ask your Randstad representative for more information.

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