Creative Operations Manager Job at OpenAI in San Francisco

About the Team

Marketing Operations is the connective tissue that enables Marketing to run at scale, with speed and impact. We design the systems, workflows, and culture that keep our global marketing engine running smoothly : from planning through launch and measurement.

Creative Operations focuses on building the foundations that make exceptional creative work possible. We develop the structures, talent models, and programs that help scale creative excellence : establishing clear intake paths, role clarity, and operating models that enable teams to focus on the work itself.

We’re a collaborative, solutions-oriented team that thrives in ambiguity and creative problem-solving. By partnering across the entire organization, we bring clarity, consistency, and momentum to everything we do—fueling bold ideas and impactful brand moments.

About the Role

We’re looking for a Creative Operations Manager to join OpenAI’s Marketing team in San Francisco. In this role, you’ll keep our creative engine running smoothly by managing the processes, systems, and resources that enable our designers, writers, and marketers to do their best work. You’ll balance day-to-day operational needs—like onboarding, budget tracking, contractor management, tech troubleshooting, and office logistics—with broader team health and culture initiatives.

This role is ideal for someone who thrives in a fast-paced, collaborative environment, enjoys building structure around ambiguity, and has strong organizational and interpersonal skills.

What you\'ll do in this role

Resource Management

Monitor and report on project and resourcing health

Oversee contractor management, including job descriptions, contract nuances, extensions, and supports resource allocation

Serve as the point of contact for contract updates and extensions in coordination with leads

Suggest resourcing solutions and track resource allocation across all creative projects

Operational Support

Manage onboarding for full-time employees and contractors, ensuring a seamless experience

Supports monthly budget tracking across projects and teams, surfacing risks and ensuring responsible spend

Troubleshoot common tech and access issues for team members, coordinating with IT as needed

Manage workspace logistics for the SF office

Process & Systems

Maintain and improve tracking systems for budgets, resourcing, and vendor management

Support adoption of project management and resourcing tools across the team

Identify and implement workflow improvements to help the team scale efficiently

Team Culture & Engagement

Coordinate and support cultural initiatives like all-team meetings, offsites, and community events

Partner with leads to create moments of connection and recognition for the team

Ensure operational excellence supports—not hinders—the team’s creative culture

You might thrive in this role if you :

Have 7+ years of experience in creative operations, marketing operations, production, or a related role

Have strong organizational and project management skills, with an eye for detail

Are proficient in Google Sheets and Airtable, with experience building and maintaining tracking systems

Are comfortable managing budgets and resourcing workflows at scale

Are skilled at contractor / vendor management and navigating administrative processes

Are adept at balancing structure with flexibility—knowing when to enforce process and when to adapt

Are a clear communicator who can partner with stakeholders across teams and levels

Are excited to support both the operational backbone and cultural heartbeat of a high-impact team

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers : we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment : protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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