Call Center Agent (Ecuador)

Job Posting

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

Duties and Responsibilities :

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of the client and find a solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Working Conditions : Remote

Shift-based

in a Call Center that works 24 / 7.

Pacific Time Zone

Requirements :

Computer Specifications :

Minimum Intel Specs :

Processor : Core i7 8th generation (and above)

Processor : Core i5 10th generation (and above)

RAM : Minimum of 12 GB

Storage : 128 GB SSD or higher

Graphics : 2 GB graphics memory

Minimum AMD Specs :

Processor : AMD Ryzen 5, 7, 9 (Minimum series 3600)

RAM : Minimum of 12 GB

Storage : 128 GB SSD or higher

Graphics : 2 GB graphics memory

Macintosh Specs :

Processor : Core i7 / i5 / M1 / M2

RAM : Minimum of 12 GB

Storage : 128 GB SSD or higher

Graphics : 2 GB graphics memory

Main Internet Speed Requirement :

Jitter : below 10ms

Latency : below 160ms

Upload : more than 25mbps

Download more than 40 mbps

Using internet speedtest :

VoIP Speed Test | 8x8

Aircall's VoIP Speed Test | Aircall

VoIP Speed Test : Check Your Network Reliability (getvoip.com)

Power Backup :

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples : Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough)

Internet Backup (Secondary internet) :

Jitter : below 10ms

Latency : below 160ms

Upload : minimum of 25mbps

Download : minimum of 25mbps

Power and Internet Backup is a MUST.