Customer Experience ManagerRemote

Customer Experience Manager

Bennie is an employee benefits broker and platform that helps companies create a healthier workplace. We provide technology and services that are beyond what growing companies typically receive, yet exactly what they need. Bennie is building the ultimate benefits platform by connecting disparate systems across the benefits supply chain to deliver a complete experience for employees, employers, and partners. Our technology, benefit plans, and service model are designed first and foremost with the employee in mind. Bennie was founded in May 2019 and is headquartered in Stamford, CT. Bennie is a remote-first company with offices in New York, NY and Denver, CO.

About the Role :

The Customer Experience Manager (CEM) is responsible for driving customer satisfaction and retention by leading and delivering an exceptional service experience for an assigned book of business. The CEM serves as the primary service relationship owner for assigned customers, while providing support in the development and delivery of key benefit strategies, and helping to develop and maintain relationships with customers and external partners.

Reporting to the Senior Benefits Consultant, the CEM should have experience working in benefits consulting and supporting a book of business, and engaging with insurance carriers and vendors to ensure effective execution on behalf of the customer. The ideal candidate should possess exceptional analytical, communication, and relationship building skills; and is excited to join a startup and work with senior team members to help deliver exceptional consulting service and experience to Bennie's customers.

The CEM should exhibit the six core attributes of the Bennie consulting team :

• Possess a growth mindset to drive the business upward and forward.
• Take a proactive approach to value creation and delivery for customers, colleagues, and partners.
• Seize the consultative opportunity in every interaction with customers, colleagues, and partners.
• Maintain a curiosity about the industry, Bennie's customers, and Bennie's business.
• Bring relentless intensity to the creation of value.
• Work collaboratively with customers, colleagues, and partners.

Responsibilities :

Requirements :

Nice to Have :

Compensation :

We offer a competitive salary range for this position, from USD80,000 to USD90,000 + 10% bonus annually, commensurate with experience and qualifications. In addition to salary, we provide a comprehensive benefits package, including flexible PTO, health insurance, retirement plans, and the option to work in a remote environment.

Our company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected class.