Program Associate

Overview

The Vocational Rehabilitation Services (VRS) Program Associate supports the daily operations of the VRS Program by reviewing billing submissions for accuracy resolving discrepancies and performing precise data entry within the Vendor Management System (VMS). This role serves as the main point of contact for Community Rehabilitation Partners (CRPs) ensuring invoices corrections and follow-up items are completed in a timely and accurate manner. The VRS Program Associate works closely with the Program team maintains strong communication with internal and external partners and helps keep program tasks on track through consistent organization attention to detail and reliable customer service.

Responsibilities

• Reviews billing information ensures accuracy and clarifies discrepancies.
• Enters and reviews data to ensure accuracy within Knowledge Services system.
• Works with CRPs to submit invoices or corrections in a timely manner
• Provide regular follow-ups to CRPs on open action items
• Analyzes business information and data with strong attention to detail and accuracy.
• Proactively communicates via phone and email with internal and external customers.
• Implements organizational methods and procedures to proactively manage workload.
• Collaborates with Program team members to ensure project goals and timelines are met

Qualifications

High school diploma (or G.E.D.) required

1 years of administrative billing data entry and customer service support experience required

Knowledge Servicesestablished in 1994 and headquartered in Indianapolis IN is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski CEO Guidesoft Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP) Employer of Record / Payrolling Services National Recruitment and Staffing Services. We provide outstanding services to major organizations in various industries including; IT Healthcare Entertainment Media Federal and State Governments Public Utilities Telecom Manufacturing and more.

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. People with disabilities veterans and military families are encouraged to apply.

#INDWFM

Required Experience :

IC

Key Skills

Crisis Management,Microsoft Word,Office Experience,Conflict Management,Constant Contact,Microsoft Powerpoint,Research Experience,Salesforce,Administrative Experience,Public Speaking,Google Suite,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1