Social Listening Analyst

About Athena

Athena is a creative place for leaders, risk-takers, creative thinkers and boundary-pushers. We partner with organizations looking to transform their presence, reputation, and performance. For over ten years, we’ve delivered business insights, marketing strategies, and brand activations for leading organizations in industries ranging from telecommunications to major league sports.

Our people make Athena, Athena. They’re what help set us apart from traditional ad agencies and consultancies. As a Philadelphia Inquirer Top Workplace for three years running, we take pride in fostering a work environment where passion meets excellence. Our people are solutions-oriented individuals who eagerly roll up their sleeves to make work that works while sharing a couple of laughs along the way.

About the Position

Athena is looking for an ambitious self-starter to join the Optimization and Reporting team as a Social Listening Analyst.

The successful candidate will be responsible for executing and contributing to the expansion of social listening for local and international clients. This individual will drive real-time understanding of the issues impacting clients’ businesses and brands and will lead comprehensive reports on the situations that arise.

As part of a growing team of Social Media Intelligence experts, the individual will work closely with the account leader and our clients to uncover new opportunities to deliver insights and enhance business strategy and customer experience. This role is an ideal fit for an individual who enjoys translating complex narratives into digestible communications that inform client action. We work in a spirited, fast-paced, and ever-changing environment and we are looking for someone who can hit the ground running.

Requirements

What you'll be responsible for :

• Monitoring and identifying digital content in real time to support crises comms efforts
• Interpreting social and media data and determining trends within large amounts of social data, facts, and figures
• Daily social listening and comprehensive analytics reports in support of clients’ brand and business priorities
• Analyzing competitive landscape and responses to key topics
• Presenting findings and translating data into insightful stories for C-suite executives
• Understanding and staying up-to-date with client brand priorities including announcements, events, public relations issues, and industry news
• Proofing materials to ensure high quality and consistent output
• Developing approaches to improve social listening efforts and automating processes
• Effectively working as part of a team of social media experts
• Contribute to reaching organizational goals by being flexible and working in a team environment
• Potential to lead junior analysts in delivering breakthrough, actionable insights supporting brand intelligence and continuous improvement across the enterprise

Skills and experience you should have :

It’s a plus if you have :

Benefits

Candidates must be willing to work hybrid (3 days on-site) in our Philadelphia, PA office.