Project Coordinator / Inside Sales

Project Coordinator / Inside Sales

Ace Handyman Services is a national leader in the home improvement and home repair services industry and is part of Ace Hardware Corporation's home services division. We are a family and locally owned and operated company in Rogers, MN. We are seeking a highly organized and detail-oriented individual to join our team as a Project Coordinator / Inside Sales. This role is crucial to the operations, marketing and sales, growth and overall profit goal incentives while maintaining our national brand standard. The Project Coordinator will play a pivotal role in ensuring we deliver exceptional customer service, quick follow-up, and efficient scheduling. This is a customer-facing role. You will partner with our craftsmen to ensure customer satisfaction.

Responsibilities :

• Responsible for inbound and outbound sales calls. Answer the phone to sell and schedule work while building customer rapport.
• Educate customers on our services, capabilities, rates and availability.
• Respond to leads in a timely manner.
• Responsible for clear and efficient project communication with the customer and the craftsman. Offer operational assistance to Craftsmen in the field.
• Receive and solve customer issues and perform customer follow-up calls.
• Daily project oversight includes monitoring job status, work in progress and follow up.
• Administer, organize, and schedule projects in ServiceTitan. Confirm job will be ready to execute when the craftsman arrives.
• Create preliminary estimates using estimating software. Estimate projects over the phone.
• Maintain detailed notes and follow up with customers. Document all calls and activities in ServiceTitan.
• Manage our ServiceTitan software to fully utilize its capabilities.
• Make proactive decisions to improve and ensure efficient workflow and smooth running of the business.
• Social Media updates
• Handle a variety of administrative duties.

Requirements :

Qualifications :

We are looking for someone who really wants to help grow a company. You will wear many hats.

Benefits :

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.