McOpCo Operations Consultant - Phoenix, AZ

Job Opportunity At McDonald's

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good : good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Duties

In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to :

• Demonstrating McDonald's values and leadership behaviors to build positive business relationships with key customers, including Operations Manager, Restaurant Leadership Teams, Crew and Customers
• Championing the McDonald's People Promise by personally demonstrating, reinforcing, and following up on the people drivers to gain commitment from management and crew
• Ensuring that all restaurants in patch are adequately staffed (through quality hiring and retention) to maximize sales potential by utilizing McHire and appropriate tools and resources.
• Overseeing reward and recognition programs
• Ensuring that everyone in the restaurants have the resources that they need to get their job done properly
• Adhering to policies and procedures, following up on crew and manager communications, acting on issues raised by crew and managers
• Driving employee commitment surveys and action plans
• Communicating and executing on our wage and review program for crew and managers, ensuring performance review process is taking place
• Encouraging learning, development and personal growth
• Collaborating with Operations Manager and General Managers to ensure that individual performance targets are established, performance reviews are conducted on-time and communicated one-on-one, implementing Performance Improvement Plans, as needed and measuring / discussing performance results
• Assisting with recruiting, interviewing and selecting managers based on patch and business center staffing needs, ensuring diversity staffing objectives are made
• Educating restaurant managers on all appropriate HR policies, applicable laws, security and safety procedures, ensuring compliance at the restaurant level
• Partnering with Training & HR staff to build capabilities to deliver on the People Promise in the restaurants to achieve desired business results
• Choosing the appropriate consulting approach based on the level of performance of each restaurant
• Protecting the McDonalds brand by ensuring that restaurants meet McDonald's QSC operational standards, food safety standards, and applicable laws
• Demonstrating Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes
• Proactively teaching and coaching restaurant managers and restaurant leadership teams to execute the 9 restaurant systems that produce consistently high levels of QSC
• Partnering with PACE Subject Matter Expert to conduct PACE visits and developing action plans to address systems targeted for improvement
• Executing action plans in each restaurant to ensure that systems are improved and targeted results are achieved
• Ensuring that restaurants are properly executing Local Store Marketing, national and Business Unit promotions and the execution of new products and processes
• Collaborating with the Operations Manager to develop the annual business plan for the Business Center
• Using all information resources available to identify opportunities and threats to optimizing restaurant potential and adjusts business plan tactics accordingly
• Creating a positive work environment while working shoulder-to-shoulder with restaurant managers and restaurant leadership teams to accomplish business results
• Completing various audits to ensure that their restaurants meet McDonald's standard practices and procedures

Qualifications

High School Diploma or equivalent required

Field Operations experience

Proven project management implementation skills

Strong people / relationship management skills

Proven experience influencing and obtaining great results through others

Compensation

Salary Range : $75,700.00 - $94,620.00 per year

Additional Information

Benefits eligible : This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation / PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Bonus eligible : This position is eligible for a bonus, calculated based on individual and company performance.

McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone.