CT AR & Receipts Specialist
This position is primarily responsible for ensuring timely collection and entry of the City's General Fund accounts receivables and receipts, as well as ensuring the accuracy and completeness of the department's customer and business databases. Union Affiliation : Non-Union Pay Grade : $28.00 - $32.00 Hourly Remote Tier 1 : Zero (0) days remote / week.
Essential Job Functions
- Act as a collections agent for tax balances owed to the City. Work with various City staff and taxpayers toward achieving this end.
- Process billings, interest / penalties, and payments. Identify and perform necessary adjustments. Review, research, and adjust unapplied funds and overpayments. Process refunds as needed.
- Research and resolve billing issues and payment discrepancies. Collaborate with internal parties to identify and reconcile issues.
- Verify, approve, and post daily front desk and General Fund departments' deposits and reconcile with bank activity. Ensure the timely entry and proper application of General Fund receipt imports from third-party payers / systems.
Non-Essential Job Functions
Performs other duties as required.Qualifications / Basic Job Requirements
Ability to actively support City racial equity, inclusion, and belonging efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.Bachelor's Degree with three (3) years of relevant collections and customer service experience required. Additional experience may be substituted for a degree requirement on a two-for-one-year basis.Prior municipal and / or tax administration experience preferred.Working knowledge of computerized accounting systems, including the ability to operate spreadsheets, word-processing, and database software in a Windows-based environment.Proficient in Microsoft Excel to fulfill the essential functions of the job.Initiative, creativity, and attention to detail required.Strong problem-solving and organizational skills required.Superior customer service skills are required.Must have the ability to interact harmoniously and with a calm demeanor when having difficult conversations with coworkers and members of the public.Ability to appropriately react to a supervisor's feedback and incorporate said feedback to improve employee performance.Ability to work independently and in a team environment.Excellent verbal and written communication skills. Must be able to effectively communicate, negotiate, & collaborate with external and internal people, as well as all levels of management, with a customer satisfaction approach.Regular attendance is necessary and is essential to meeting the expectations of the job functions.Ability to understand and comply with City standards, safety rules, and personnel policies.Additional Information
Promoting a culture that reveres diversity and equity.
The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services. In addition to being an equal opportunity employer, we actively encourage applicants who can contribute to our growing diversity to apply. Applications for our employment opportunities are accepted online through our Government Jobs website.