Cust Svc Spec I-Centralized Pt Scheduler

Job title : Cust Svc Spec I-Centralized Pt Scheduler

Duration : 6

Work Mode : possible TTH 100% Onsite Schedule : Monday to Friday 8 : 30am-5 : 05pm (updated hours)

Location : Costa Mesa , CA - 92626

Job Summary :

The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient / member pre-certi cation to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience. For Hoag Clinic : Member Advocate I & for Revenue Cycle : CPS Specialist.

Job Responsibilities :

Required Skills & Experience :

• One (1) three (3) years of customer service experience.

Required Education :

Notes :

REQUIRED (Please highlight these on resume) : - 2+ years direct experience with radiology diagnostic testing scheduling experience e.g. mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine. - Health insurance verification knowledge PREFERRED : - Epic EMR experience.