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Technical Support Specialist

Technical Support Specialist

Infinite Computer SolutionsCampus, IL, US
18 hours ago
Job type
  • Full-time
Job description

Job Description

Designs, develops, and manages department specific server-based systems located on multiple servers in a diverse hardware and software environment across geographically separate user environments. Installs, configures, develops and maintains desktop operating system and core application images in an enterprise environment. Diagnoses and provides core problem resolution for the most complex PC-related issues.

Responsibilities

  • Administer, configure, deploy and maintain PC Support Servers, Application System specific platforms, and desktop operating systems and environments.
  • Coordinate design, implementation and maintenance of all applications supporting functionality in or surrounding the PC Support systems or solutions including, but not limited to, WSUS, SMS, BDD, GPOs, Anti-Virus Servers, Anti-Spyware Servers, and Softgrid applications.
  • Develop and maintain documentation of technical architecture required to provide quality application support, protection of data assets and support any business resumption planning.
  • Collect requirements, design solutions, organize, plan, and implement larger PC-related projects with minimal guidance for PC Support Systems and PC Operating systems and applications.
  • Analyze user requirements, develop functional specifications and perform gap analysis of existing systems. Identify and resolve problems in order to provide continuous business operations and meet business requirements.
  • Train, support, and mentor users, team members, and peers.

Qualifications

  • Education — Bachelor's Degree in Arts / Sciences (BA / BS) or equivalent experience - required
  • Work Experience — 5+ years experience in systems and network monitoring technologies and tools - required
  • Licenses and Certifications — Microsoft Certified Systems Engineer (MCSE)
  • Skills And Abilities — Ability to translate business needs and problems into technical solutions with occasional assistance
  • Competent project management skills. Demonstrates an ability to evaluate project objectives and scope for feasibility and understanding
  • General business and finance related knowledge
  • Effective oral and written communication skills
  • Proficient analytical and problem-solving skills
  • Ability to work well within a team environment
  • Ability to work independently and coordinate activities within a team
  • Ability to multi-task
  • Microsoft Windows Server 2000 / 2003 Operating Systems
  • Microsoft Windows Desktop Operating Systems
  • A+, Network & Microsoft Certified Desktop Support Technician or equivalent experience

    • Support Hours - CST Overlap : 3.30pm - 12.30am IST

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    Technical Support Specialist • Campus, IL, US