Sr UX Researcher / Coach

Overview

3 days ago Be among the first 25 applicants

A career in IBM Software means you\'ll be part of a team that creates industry-leading solutions that meet our customers\' challenges. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world\'s leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. IBM\'s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. At IBM you will be joining us in serving as a responsible technology innovator and a force for good in the world.

Your Role And Responsibilities

You will be part of the IBM HashiCorp group within IBM Software. We build solutions that simplify and automate enterprise cloud infrastructure, so teams can focus on high-value work instead of repetitive tasks. Our portfolio spans two product groups : Infrastructure Lifecycle Management and Security Lifecycle Management, each with multiple products serving global enterprise customers. We believe everyone involved in product definition should be able to conduct meaningful, reliable research. This is how we build deep customer empathy and generate actionable insights.

Our New UX Research Team

Our New UX Research Team Is An Enablement-first Function. We empower Product and Design teams with coaching and operational support, helping them meet day-to-day research needs. We lead cross-team, cross-product, and cross-functional research that informs strategy and benefits multiple stakeholders. In this role, you will support one of the two product groups, in a dual capacity.

• As a Research Coach, You Will coach Product Managers and Designers on research and effective communication skills so they can independently conduct high-quality, everyday research for their areas.
• Standardize and scale methods by creating reusable templates, guides, and knowledge-sharing practices tailored to your group’s needs.
• Ensure quality and rigor across research efforts, raising the bar for best practices within your product group.
• Inspire engagement by making research not just robust and actionable, but also energizing and memorable.

As a Researcher

This job can be performed from anywhere in the US

Education And Experience

Preferred Education

Bachelor\'s Degree

Required Technical And Professional Expertise

Preferred Technical And Professional Experience

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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