Rep - Patient Relations

Overview

AbbeHealth Services -is a regional nonprofit organization dedicated to providing mental health and aging services that help individuals achieve their optimum levels of independence and success. Aging Services is currently seeking a full-time Community Resource Specialist.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Serves as initial contact for Home Accessibility and Repair clients, screening for project eligibility, initiating intake and assisting clients with additional resources and assistance.
• Creates clients files and maintain accurate, complete, and confidential client records for Home Accessibility and Repair and service site locations. .
• Schedules and completes home visits as appropriate
• Assists with check requests and billing for services as applicable.
• Participates in agency outreach and community collaboration
• Flexibility to respond to constantly changing situations in a courteous manner.
• Serves as service site coordinator including providing community resources and referrals, facilitating services, and providing education.
• Provide basic case management at service locations including maintaining directory or resources.
• Serves as back up to other Aging Services Community programs as needed
• Contributes to the recruitment, screening and training of volunteers
• Performs additional duties as may be assigned to ensure complete service to all customers.

Qualifications

Education

High School Diploma

Qualifications/Experience

Strong customer service and organizational skills with a desire to work with older adults preferred. Iowa Driver’s License required.