Call Taker

Join Our Team!

Ben Franklin Plumbing and One Hour Heating & Air are looking for a Call Taker to join our fast-paced, customer-focused office team. This role is all about making a great first impressionanswering phones quickly, accurately booking service calls, and introducing customers to our valuable club membership program.

What You'll Do :

• Answer a high volume of inbound calls from customers requesting plumbing and HVAC services
• Gather detailed information : name, contact info, address, and service need
• Accurately enter all call information into our scheduling software
• Offer and explain our club membership program during the call booking process
• Deliver top-notch customer service with a calm, friendly, and professional tone
• Manage multiple calls at once without missing a beat
• Work closely with team members to ensure a smooth customer experience
• Once fully trained, participate in a rotating on-call schedule to help support after-hours customer calls (schedule provided in advance)

What We're Looking For :

What We Offer :

Apply Today :

Think you'd be a great fit? Send your resume today. We're excited to add another friendly, professional voice to our team!