Quality Outreach Specialist - Full Time

Description

At Griffin Hospital, we are dedicated to providing personalized, humanistic, consumer-driven healthcare in an exceptional healing environment. We strive to make all people feel valued and appreciated. We provide safe, high-quality, person-centered care, and we build and sustain partnerships within our organization and in the communities we serve.

We believe that every employee is a caregiver and that every employee makes a difference. Caregivers are empowered to be actively involved in the well-being of all our patients and to be leaders in providing access to preventive health information and education to improve the overall wellness of the community we serve.

We understand that employee satisfaction leads to patient satisfaction and are committed to caring for our caregivers and their families with programs and benefits designed to improve their physical, nutritional, emotional and financial well-being. Our culture of teamwork, professionalism, and respect combine to make Griffin Hospital a place where both patients and caregivers thrive.

Position Summary

The Quality Outreach Specialist plays a critical role in connecting patients with essential healthcare services and resources while supporting ACO incentive program compliance. This position focuses on identifying and addressing care gaps, improving patient engagement, and ensuring positive healthcare experiences through proactive outreach and care coordination. The specialist will work to maximize compliance with quality measures while prioritizing person-centered care and effective communication.

KEY RESPONSIBILITIES

Patient Identification and Outreach

• Identify and contact patients with open care gaps and quality measure opportunities to assist with scheduling appointments, accessing services, and managing health conditions .
• Conduct comprehensive chart reviews using Athena, Expanse, Crisp, and other EHR systems to ensure viability of outreach targets
• Document all outreach attempts and outcomes in EHR and external data tracking systems to facilitate collaborative task completion
• Demonstrate understanding of quality measure parameters including denominator inclusion / exclusion criteria, numerator inclusion criteria, and measurement frequenc y
• Mitigate scheduling errors and other barriers that could impact campaign success

Relationship Building and Patient Engagement

Care Coordination and Support

Documentation and Compliance

Required Qualifications

Preferred Qualifications

Work Environment

This position directly supports our organization's commitment to improving patient outcomes and maximizing value-based care incentives while maintaining the highest standards of patient-centered care.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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