St Clair Ballroom GM

Job Description

Job Description

Position Overview

The General Manager of St Clair Ballroom is responsible for overseeing the seamless execution of complex events, ensuring high-level service throughout the pre-event, event, and post-event phases. This role partners closely with Sales, Operations, and clients to deliver exceptional experiences while maximizing revenue opportunities. The St Clair Ballroom General Manager serves as a key liaison between clients and internal teams, driving event success through proactive planning, detailed coordination, and service execution.

Essential Functions and Responsibilities

• Oversee the preparation of all event documentation and ensure thorough communication with clients and property departments.
• Manage events of moderate to high complexity, ensuring seamless turnover from sales to service and back to sales.
• Coordinate group room blocks and meeting space for assigned events.
• Serve as the main point of contact for clients from event planning through post-event review.
• Conduct pre-event and post-event meetings, addressing operational challenges and developing solutions.
• Welcome clients on arrival, ensuring personalized service and satisfaction throughout the event.
• Identify opportunities to upsell products and services to enhance the guest experience and drive revenue.
• Forecast group sleeping rooms, catering, and audiovisual revenue in collaboration with Sales and Revenue teams.
• Oversee the execution of event details, collaborating with Banquet, Culinary, and Operations teams.
• Ensure billing accuracy and conduct bill reviews with clients prior to finalization.
• Solicit feedback from internal teams to identify opportunities for improvement and enhance the overall client experience.
• Lead formal pre-event and post-event meetings for assigned groups.
• Emphasize guest satisfaction by incorporating client feedback and continuously seeking ways to improve service.
• Respond to and resolve guest problems and complaints with professionalism and urgency.
• Monitor service behaviors of employees, providing coaching and feedback as necessary.
• Participate in site inspections and assist in the sales process as needed.
• Stay current on industry trends and best practices, integrating them into event design and execution.
• Support corrective action plans and continuous improvement initiatives.
• Direct, motivate, and lead the banquet team to deliver high-quality service.
• Coordinate with the Banquet or Events Manager to understand event requirements and client expectations.
• Oversee the setup of tables, chairs, stages, decorations, and other event equipment according to floor plans and client specifications.
• Ensure timely and efficient breakdown of events, returning the venue to its original state after each event.
• Ability to process timely weekly payroll (Tip pool calculations )
• Ability to write schedules to effectively staff for events
• Monitor staff performance, provide feedback, and conduct regular performance evaluations.
• Manage banquet inventory, ensuring proper handling and storage of event equipment.
• Report any damaged or missing items and coordinate replacements or repairs.
• Maintain high standards of service, cleanliness, and presentation throughout the event.
• Address and resolve any issues or complaints from clients promptly and professionally.
• Attend pre-event meetings as needed to understand group needs.
• Establish and uphold standards for meeting room setups and VIP arrangements.
• Conduct inspections to verify that function rooms are set according to specifications.
• Act as a liaison between Banquets, Event Planning, Event Technology teams, and clients.
• Supervise compliance with all health and safety regulations and company policies.
• Participate in the development and implementation of corrective action plans for continuous improvement.
• Assist Marriott Banquet and Event team during down times in St Clair Ballroom
• Perform other duties as assigned.

Required Education and Experience

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions & Physical Demands

Values We Seek

Expected Hours of Work & Travel

Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.

EOE / Disabled / Veterans Statement

We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

Background Check Process

Employment with Savour Hospitality is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.