About Levin & Nalbandyan LLP
Levin & Nalbandyan, LLP is a prominent Los Angeles law firm that is raising the bar on what is means to be trial lawyers. As trend setters in the legal space, we pride ourselves in delivering exceptional legal services while fostering a collaborative and inclusive work environment. As a modern-day law firm, we prioritize data-driven strategies and are committed to delivering client-centric solutions.
Our mission is clear : to provide unparalleled legal services for our clients, and to ensure that justice is obtained for those who need our help. Along with our focus on continuous improvement, we offer career advancement opportunities and comprehensive training to support our team members success.
Position Overview
We are seeking a licensed attorney to lead our Intake Department. This role goes beyond traditional management the Intakes Attorney will establish processes, enforce KPIs, and serve as the knowledge base for intake operations. They will lead a 20+ person team (with anticipated expansion), instill a sales culture that signs retainers on the first call, and ensure exceptional client service through disciplined processes, rigorous training, and operational excellence.
Key Responsibilities
Leadership
- Lead, mentor, and manage intake specialists and team leads
- Develop and enforce KPIs around :
Retainer sign-on-first-call rates
Missed call minimizationQualified lead conversionCall quality and SOP complianceEnsure Team Leads conduct weekly 1 : 1s with intake specialists and monitor calls for quality; oversee effectiveness or implement AI QA toolsCoordinate and deliver bi-weekly sales training for intake staff on persuasion, empathy, objection handling, and retainer conversionTechnology
Optimize Salesforce / Litify, telephony, call routing, and AI QA solutions for intake efficiencyMonitor marketing lead sources and intake data to identify trends and ROIProduce weekly / monthly reports on KPIs, performance, and source conversionClient Experience
Maintain high client service standards ensuring every caller experiences empathy, professionalism, and trustHandle escalated calls and ensure legal sufficiency in case qualificationRegularly audit intake scripts, retainers, and processes for compliance and accuracyCross-Department Leadership
Work closely with Marketing to optimize lead quality and conversionCoordinate with Attorneys and Case Managers for smooth client onboarding and expectationsProvide intake performance updates and strategic recommendations to firm leadershipWorkforce Management
Oversee staffing, scheduling, and coverage to ensure minimal missed calls, including weekends / after-hoursPartner with HR to recruit, onboard, and retain top intake talentDevelop a scalable intake training and onboarding programQualifications
Juris Doctor (JD) and active license to practice law in California3+ years of personal injury or plaintiff-side litigation experience (preferred)Appetite to lead high-volume teams (20+ staff)Excellent communication, empathy, and client service skillsAbility to foster a sales-driven culture in a legal settingWhy Join Us
Shape and scale the intake engine of a rapidly growing law firmCompetitive compensation, benefits, and advancement opportunitiesWhy Levin & Nalbandyan :
Competitive salary with bonus potentialComprehensive benefits including health, dental, vision, and 401(k)Paid holidays, vacation, and sick timeSupportive team culture and opportunities for long-term career growthCentrally located Los Angeles office with a flexible hybrid scheduleLife at Levin & Nalbandyan :
Modern office spaceOpportunities for professional growth and developmentCasual work attireRelaxed atmosphereSupportive and inclusive workplace cultureGoal-oriented environment with performance incentivesFlexible working hoursSafe work environmentLively atmosphereBenefits :
401(k)Dental insuranceHealth insuranceVision insuranceData reimbursementOptional Life insurancePaid time offPI6c0f383962df-29952-38700579
