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Group Rooms Coordinator

Group Rooms Coordinator

Omni Barton Creek Resort & SpaFort Lauderdale, FL, US
23 days ago
Job type
  • Full-time
Job description

Omni Ft. Lauderdale Hotel

Be a part of the pre-opening team for the Omni Ft. Lauderdale Hotel!

Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

Responsibilities

  • Maintain positive guest relations at all times
  • Able to perform job functions with attention to detail, speed and accuracy
  • Able to prioritize and organize work
  • Make / Change / Cancel reservations
  • Liaise with Sales Team and Convention Services in coordinating group bookings
  • Handle mail / correspondence
  • Process confirmations as needed
  • Enter / maintain Group blocks in the PMS system
  • Input group blocks in Epitome within 24 hours of receipt following the LSOP on building group blocks
  • Maintenance of group blocks to release room types not required as rooms pickup
  • Upkeep and maintenance of complete detailed group files for every documentation regarding the group from the contract to the group resume
  • Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting
  • Ensure that group blocks, group lists, group billing and cutoff dates are maintained
  • Process Rooming Lists accurately and in a timely manner
  • Check rooming list for accuracy
  • Pre-block all group needs for suites or connecting rooms
  • Ensure all group billing, routing, master accounts, A / R accounts are set in compliance with Omni SOP's
  • Follow all Omni Credit Policies
  • Control suite inventory and specialty rooms according to suite request policy
  • Monitor group pickup and advise DORM if group should be re-forecasted
  • Report to the DORM any changes in group pickup that would affect selling strategies
  • Adhere to the selling strategies set by the DORM
  • Check Daily arrivals to ensure accurate reservations
  • Attend Pre-Convention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings

Qualifications

QUALIFICATIONS :

  • Strong keyboard skills
  • Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel
  • Ability to learn and master multiple software systems
  • Strong working knowledge of Microsoft Excel
  • Must be organized with the ability to handle multiple tasks
  • Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred
  • Maintain a professional business appearance, attitude, and performance
  • Must be able to work a variety of shifts, including weekends and holidays
  • ENVIRONMENT & POSITION ANALYSIS :

  • Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance
  • Stand, walk or sit for an extended period or for an entire work shift
  • Requires repetitive motion, including utilizing telephone / computer for an extended period or for an entire shift
  • TOOLS & EQUIPMENT :

  • Desktop computer (Opera, Delphi, Synergy, Microsoft Office, Kronos, Birchstreet), printer, telephone, copier, fax machine and scanner
  • Omni Hotels & Resorts is an equal opportunity employer - vets / disability.

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    Group Rooms Coordinator • Fort Lauderdale, FL, US