Assistant Operations Supervisor

Assistant Operations Supervisor

JOB SUMMARY

The mission and purpose of this position is to ensure the compassionate delivery of high-quality care and service in a professional and cost-effective manner through the supervision of field personnel. Provides direct patient care in accordance with company protocols and / or online medical direction. Assists with the coverage of open shifts as needed in the assigned area.

ESSENTIAL FUNCTIONS / DUTIES

The Assistant Operations Supervisor role is primarily to act as back-up field Supervisor. The primary responsibility of the Associate Supervisor is to direct and support field personnel to ensure cost effective, professional delivery of service and care to customers / patients. The critical strategic challenges to this position include the following :

KEY RESPONSIBILITIES

Ensure continuous quality improvement through clinical management and protocol compliance

Investigate accidents and major incidents to gather information, resolve issues, and communicate findings

Coordinate operations during times of disaster

Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction

Provide appropriate resources to debrief care-giving personnel (CCTs, Paramedics and EMTs) after particularly critical incidents (Critical Incident Stress Debriefing)

Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts

Function as a crew Paramedic or EMT as required

Manage the storage, distribution and collection of narcotics

Provide support and assistance to the field personnel to help them achieve maximum performance

Provide daily direction and clarity of expectations to field personnel

Collect information, conduct meetings and resolve issues with regard to employee problems, issues and concerns

Coach employees to perform at their highest levels and provide performance feedback, Assist employees in career planning, Provide support to crews by acquiring needed resources

Participate in the resolution of union or non-union grievances and administer the disciplinary process

Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues

Partner with human resources to ensure the availability of employee counseling as necessary

Identify needs and support continuous improvement in employee development through training.

Participate in orientation of new employees and recruiting / PR events

Administer company policies and procedures, as well as employment law in a consistent manner

Interact with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the Lifeguard image with facilities

Participate in community service to enhance the image of the company

Identify customer processes that lead to enhancements of service

Supervise the daily operations of the field

Collect paperwork and generate reports for management

Assist crews in stocking trucks / units

Ensure unit readiness by managing the fleet and materials

Screen trip tickets

Reinforce importance of complete, accurate, and timely completion of run reports

Perform other duties as assigned

QUALIFICATIONS

Experience :

2 years EMS Field Experience

Field Training officer experience or Instructor experience, preferred

No disciplinary action with in the past 6 months.

Education

High School Diploma or equivalent (GED)

Skills :

Ability to employ discretion and confidentiality

Credentials / Licenses :

Current Paramedic certification / all other required certifications

Driving policy in compliance with Lifeguard policy regarding insurability

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

R0041091