Help Desk Level 1

About the Organization

Founded more than 25 years ago, Indecomm blends intelligent automation with deep mortgage banking expertise to deliver groundbreaking mortgage innovations that help businesses optimize operations and achieve competitive advantage. Backed by a 1500-strong global workforce, Indecomm's automation-as-a-service approach benefits mortgage organizations, enabling them to offer better borrower experiences by streamlining middle and back-office operations.

Indecomm takes an automation-first approach, partnering with large and mid-sized lenders, servicers, mortgage insurers, and title companies to create efficiencies at every phase of the mortgage lifecycle. Specifically, Indecomm products and services leverage robotics process automation (RPA), supervised automation, and machine learning to tackle the industry's most complex operational challenges.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Exempt / Non-Exempt

Non-Exempt

Full-Time / Part-Time

Full-Time

Location

St. Paul, MN

Description

Position Title : IT Help Desk Technician - Entry Level

Location : St. Paul

Payrate : $24.50 / hour

" Indecomm is an Equal Employment Opportunity Employer"

POSITION DESCRIPTION

This is a permanent position with a full-time schedule 7 : 30am - 4 : 00pm for an IT Help Desk Technician

We will require an on-site Technician direct Supporting all end-users for the Charlotte and Saint Paul division. This position will be under the Director of IT.

Working FT 40 hours a week.

RESPONSIBILITES

Maintain accurate inventory of all IT assets.

Deploy updates and security mitigations to office and remote machines.

Relocate team equipment as requested by the Operations team.

Assist users with account unlocks, password resets, and Outlook-related issues.

Deploy new or repurposed desktops / laptops upon approval.

Provide Day to Day support for the St. Paul and remote US users.

Troubleshoot network connectivity issues on desktops and laptops.

Support VPN access using Forti Authenticator, including multi-factor authentication troubleshooting for remote users.

Assist users with VMWare access and troubleshooting within the VDI environment.

Submit service tickets to vendors for major production network printer issues.

Monitor toner levels for HP printers and restock supply closets as needed.

Respond to user requests via phone, email, or ticketing systems.

Diagnose and resolve basic hardware, software, and network issues.

Escalate complex problems to Level 2 or Level 3 support.

Document issues and resolutions in the help desk system.

Assist with software installations and system access provisioning.

Provide guidance on IT policies and procedures.

Maintain a high level of customer service and professionalism.

Position Requirements

SKILLS NEEDED : Troubleshooting,

TCP / IP, Networking,

Technical Support, Customer Service,

Help Desk tickets, Active Directory,

Hardware, Desktops / Laptops

Patch updates to all machines, Microsoft office suite like word, outlook, PowerPoint and excel, local & network printers

Req Number

INF-25-00001

Salary Range

Position

Help Desk Level 1

Division

Post Close Hub

Open Date

10 / 22 / 2025

This position is currently accepting applications.