Fiber Optic Installation Technician - Indian Trail

Job Description

Job Description

Salary : $20-$25 / hour BOE

We are looking for Fiber Optic Installation Technicians to join our growing team in Indian Trail, North Carolina.

About us

Lightworx LLC DBA Ripple Ops

Our mission is to provide access to the best internet for life, while bridging the digital divide, using advanced technology aimed at improving peoples lives. Our technology has proven successful in other countries around the world and has provided ease of access to more opportunities from an education, entertainment, and employment perspective.

We have achieved this by providing faster, more stable fiber internet connection, providing each user with their own bandwidth without needing to share with anyone else. Simply put, the capacity of fiber is a lot faster than copper and is the internet of the future.

Our aim is to provide this internet access to over 3 million homes over the next 7 years, across various states.

About our culture

We are a dynamic fast growing, fast paced, innovative company filled with ambitious, self-starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development.

About the role

The Fiber Optic Installation Technician (Inside Plant Technician) is responsible for the installation, maintenance, and repair of company equipment in accordance with customer requirements, and company standards. Fiber Optic Installation Technicians are also responsible for ensuring that customers receive the highest level of customer service.

Key Responsibilities :

• Be the face of the company and ensure a great experience for the customer
• Install fiber into customerss homes by connecting to the live network in the right-of-way, routing through the yard and into the home
• Route the cables neatly within the home to the required hardware, provision the hardware to the customers account, activate the WiFi and check the coverage throughout the home
• Facilitate and troubleshoot any connection issues with customers existing electronics
• Ensuring compliance with industry standards and company procedures
• Perform troubleshooting and diagnostics on network issues to identify and resolve connectivity or hardware faults
• Operate and maintain various hand and power tools in a safe and effective manner.
• Ensure all work is performed in compliance with OSHA and company safety standards, including working at heights and within confined spaces
• Document installation and maintenance activities, including cable routing, equipment inventory, and system configurations
• Communicate effectively with customers and team members to provide updates and resolve service issues in a professional manner
• Assist in the planning and execution of network upgrades or expansions as needed

Skills Required & Physical Demands :

Must have a valid state drivers license and clean driving record

Experience working in customer service, construction, electrical, technical or related field is a plus

Work a flexible schedule, be available for overtime, emergency call outs and holiday work

Strong customer service orientation, excellent communication and interpersonal skills

Lift and move up-to 60 lbs. some of our ladders weigh 50-60 lbs

At times work in small confined spaces (up to 28 ft.)

Ability to safely work at heights

Qualify on pre-employment assessments

Weigh less than 275 lbs., required for ladder safety

Technical knowledge of fiber optics, including splicing, testing, and termination

Strong troubleshooting and problem-solving abilities in a technical environment

Basic understanding of computers, networking, and electronic systems

Proficiency in using hand tools and power tools

Must be motivated and target driven

We offer a competitive salary, comprehensive benefits package (listed below), various perks and opportunities for growth and development. If you believe you are a fit from a role and culture perspective, please submit your resume for consideration.

Lightworx LLC DBA Ripple Ops is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.

Job Type : Full-time with 8 hour shifts

Pay : $20.00 - $25.00 per hour

Location : Indian Trail, North Carolina (Required)

Benefits :

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance