Field Service Technician

Job Description

Job Description

Field Service Technician

Position Summary :

As a Field Service Technician (FST), you will assist with the installation, repair, and preventative maintenance of non-IT healthcare equipment at client sites. This is a hands-on, customer-facing role that requires attention to detail, communication skills, and a strong sense of responsibility. Training and resources will be provided to support your success.

Key Responsibilities

Install, troubleshoot, and repair healthcare equipment in client facilities.

Complete and submit daily timecards and expense reports.

Accurately document all work performed using written notes and photos.

Maintain organized records using Microsoft Office tools (Word, Excel, Outlook).

Demonstrate professional conduct when interacting with clients, team members, and leadership.

Communicate clearly and respectfully in both written and verbal form.

Follow all safety protocols and company policies.

Protect company and client property by keeping tools, equipment, and job sites clean and organized.

Maintain environmental awareness and leave job sites in proper condition.

Occasional overnight travel may be required.

Job Duties Communication

Coordinate with Field Manager and client contacts to understand the scope of work.

Report real-time issues or changes in scope to the Team Lead or Project Manager.

Communicate respectfully and professionally with all stakeholders throughout the project.

Scheduling

Arrive on-site on time and ready to work.

Notify team leads of any delays that could impact project timelines.

Installations

Read and interpret installation diagrams and blueprints.

Assist with determining proper equipment placement.

Keep job areas clean and free of debris.

Use hand tools and power tools safely and effectively.

Assist with light construction tasks such as drywall, masonry, or tile work (training provided if needed).

Reporting and Documentation

Complete detailed sign-off forms (templates provided).

Take clear photos of completed work and any issues encountered.

Upload documentation and photos to the company system in real time.

Inventory Management

Confirm all parts and inventory are available before beginning installation.

Identify and report any damaged or missing inventory.

Record part numbers and take photos when necessary.

Ensure all unused items are returned to their proper packaging.

Training

Review installation videos and documents prior to each new project.

Ongoing training will be provided to support continued learning and skill development.

Preferred Experience

High school diploma or GED

Familiarity with standard hand tools, power drills, and basic construction tools

Basic knowledge of Microsoft Office (Word, Excel, Outlook)

Previous experience in a field service or hands-on repair role (1+ year preferred)

Experience with inventory tracking or reporting a plus

Preferred Qualifications

Background in construction, electronics, plumbing, or similar technical trades

Strong customer service or client-facing experience

Comfortable working independently and as part of a team

Ability to lift up to 50 lbs and perform physical tasks on job sites

What We Offer

On-the-job training and clear career growth paths

Supportive team environment

Opportunity to work with innovative healthcare equipment

Travel expenses covered for any overnight assignments

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