Bilingual Client Technical Support : Portuguese / English

Company Overview

Interactive Brokers Group, Inc. (Nasdaq : IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office / 2 days remote).

As a member of the Client Technical Support L1 , you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure prompt and effective bug and issue resolution.

The ideal candidate will be analytical and have an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms.

If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will both challenge and reward you as part of a team that is building one of the world's strongest brokerage brands.

Responsibilities :

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers' platforms
• Desktop applications (Windows, macOS, and Linux)
• Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers' web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements :

To be successful in this position, you will have the following :

Company Benefits & Perks

This role's anticipated base salary range is $65,000 to $70,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.