Gatehouse Attendant - The Inn at Sundance Mountain Resort

Job Title : Gatehouse Attendant

Reports To : Front Office Manager

Rate of Pay : $18 / hour

Shift : Flexible Schedule, must be available to work weekends, evenings, holidays, & special events

Part-time Seasonal

FLSA Status : Non-Exempt / Hourly

Summary :

The Gate House Attendant plays a vital role in creating a warm and seamless arrival experience for guests, homeowners, and visitors. Serving as the first point of contact at the Resort, this position ensures every interaction reflects Sundance Mountain Resort's Guiding Lights-Welcome, Valued, Inspired. This role combines guest service excellence with safety and security oversight, ensuring all vehicles and guests are greeted, verified, and directed appropriately. The Gate House Attendant acts as the communication hub for arrivals, relaying guest information to the Front Office, Valet, Bell, and Security teams to provide coordinated and anticipatory service.

Key Responsibilities

Guest Arrival & Departure

• Warmly welcome each arriving guest, homeowner, vendor, and visitor with professionalism and genuine care.
• Verify reservations or visit purpose, ensuring only authorized vehicles access the Resort.
• Communicate guest arrival details to Front Office, Valet, and Bell teams for seamless handoff.
• Provide directions and Resort information, tailoring communication to guest needs.
• Offer farewells that reinforce Sundance's unique sense of place and connection.

Safety & Security

Communication & Coordination

Operational Standards

Qualifications

Required :

Preferred :

Guiding Lights Alignment

Welcome : Create a first impression of warmth and belonging for every guest.

Valued : Demonstrate attentiveness and care by personalizing greetings and service.

Inspired : Share knowledge of Sundance's history, art, nature, and recreation to enrich the guest journey.

Benefits :

DISCLAIMER

This is a general description of this job. All employees of Sundance Mountain Resort. will be required to perform any task that is asked of him / her within legal and ethical parameters and company policy.

Job Posted by ApplicantPro