Facilities and Operations Senior Manager

Facilities and Operations Senior Manager at Boston Consulting Group summary :

The Facilities and Operations Senior Manager at Boston Consulting Group leads the delivery and optimization of office services and facilities for the London flagship office within the LAB network. This role oversees local operations teams, vendor management, health and safety compliance, and event management to ensure a world-class workplace experience for employees and visitors. The manager also drives continuous improvements, manages budgets, and collaborates with global counterparts to support operational excellence across offices.

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The purpose of this newly created role in the LAB Operations Team is to create a ‘great place to work’ for our London employees and visiting clients to our office. The London office is a flagship office in our LAB (London, Amsterdam, Brussels) system, being the largest office, and the focus needs to be on creating and maintaining a ‘hub’ and thriving center, not only for our London-based employees but also for visiting employees from Amsterdam and Brussels; a destination place to work.

The Facilities & Operations Senior Manager will be responsible for leading the delivery and optimization of a portfolio of best-in-class services and facilities at the local level, that cater for local requirements, and ensure parity with other LAB offices, creating a high-quality experience for the system as whole and encouraging inter-LAB mobility.

They will work closely both with the Office Leader for London and local HR & Operations leadership, to support the delivery of their local goals for the office environment, and employee experience, and the LAB Operations Senior Director and the rest of the LAB Operations Leadership Team, to deliver LAB-wide projects and improvements for the benefit of all offices.

Your responsibilities will include :

Leadership of the day-to-day Operations for our London office

• Lead and execute the delivery of all local services and facilities, including Reception, Catering, Cleaning, M&E, Logistics
• Oversee in-house teams, all London vendor contracts and on-site vendor teams, day-to-day, ensuring SLAs and KPIs are adhered to and the highest levels of service delivery, coaching where required to improve performance
• Continuously look to improve the local office environment, local services and facilities, and employee / visiting client experiences – work in partnership with the Director, Operational Excellence on local / LAB-wide operational improvements.
• Exercise sound commercial judgment and effectively track and manage all services within agreed Opex budgets, also local Capex project budgets – liaising with and conducting regular budget reconciliation meetings with local and LAB-Finance teams where required.
• Manage communications and engagement with the Landlord and respective teams, to ensure a strong and collaborative relationship.

Health & Safety (HSE) and Compliance

FOH / Events & Meetings Management

Management and Leadership of London Operations Team

Project Management

Data Reporting & Analysis

What You'll Bring

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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Keywords :

facilities management, operations management, vendor management, health and safety compliance, office services, event management, budget management, employee experience, stakeholder engagement, project management