Store Manager

Position Summary :

Successful Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Manager performs all the duties of a Barista or Baker plus is in charge of the day-to-day operations of the store.

Tasks & Responsibilities :

• Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
• Implements strategies to help meet store goals and objectives
• Recruiting, developing, and motivating store employees who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Establishing a strong customer service / selling culture to maximize sales and drive-thru times
• Working as a Customer Service Representative and supervising QSR
• Ordering, bank deposits, and daily paperwork
• Marketing within your community to increase market share and store revenues
• Resolving customer complaints for increased customer satisfaction
• Controlling labor hours, cash, REV and DM audits, and waste.
• Help maintain a neat and clean store environment for our customers and employees
• Other duties as assigned
• Attend monthly financial meeting with district manager

Pre-requisites :

Working Conditions and Physical Requirements :

Benefits :

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