IT Systems Specialist

Job Description

Job Description

Description :

IT Systems Specialist

FLSA Classification : Exempt

Department : IT

Reports to : Chief Executive Officer

EEO Classification : Technical

Summary / objective

The Systems Specialist is responsible for overseeing enterprise IT service management and service delivery practices, leading cybersecurity, and functioning as IT’s senior staff member—ensuring coordinated planning, budgeting, and execution across all technology functions. The IT System Specialist will provide a strong focus on Microsoft technologies ensuring the smooth operation, security, and maintenance of our IT systems, with an emphasis on Microsoft 365, Microsoft Defender, InTune, and resources in Microsoft Azure. Additionally, the IT System Specialist will provide support for business processes through designing basic solutions using the systems and tools in house. As a key member of our team, the IT System Specialist will also serve as Tier 4 support for escalated issues from our managed services provider and assist in the administration of various business platforms, including ERP, Payroll, and EMR systems.

Essential Functions

Vendor Management & Support

• Manage relationships with external vendors and technology partners, negotiating contracts and ensuring the delivery of services that meet organizational needs and standards.
• Oversee and validate vendor solutions such as EDR, AV, and MDM solutions.
• Manage vendor KPI’s and metrics and hold vendor(s) accountable to service delivery expectations.

Service Delivery and Management

Microsoft Technology Management

Business Process Support

Miscellaneous Responsibilities and Compliance

Supervisory responsibilities : This position does not involve any direct supervisory responsibilities.

Budgetary / Fiscal Responsibility : Responsible for using resources wisely to support cost-effective operations.

Compliance Responsibility : As an essential function, this position is responsible for complying with the Compliance Program as it applies to the individual job duties, the department, and the company. This position will exercise due diligence to prevent, detect, and report unlawful and / or unethical conduct by fellow co-workers, professional affiliates, and / or agents.

Policy and Procedure Interpretation and Development : Responsible for complying with all company and clinical policies and procedures. Participates in audit process as requested to ensure compliance with policies and procedures. Maintains confidentiality of privileged information and supports the employee’s and patient’s right to privacy.

Work Environment / Schedule / Travel :

Physical demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made upon request to enable individuals with disabilities to perform the essential functions.

Requires sitting and standing associated with an office environment as well as stooping and bending to file and maintain orderliness, mobility to complete errands. Must be able to assess, evaluate, and respond to urgent issues in a timely, competent manner. Must be able to function with frequent interruptions, accept change and able to prioritize activities when faced with competing demands.

Education and experience :

Other Job Requirements :

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Signatures

Employee signature below indicates the employee's understanding of the requirements, essential functions and duties of the position.

Employee______________________________________ Date__________________

Printed Employee Name : ________________________________________________

Requirements :