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Patient Advocate
Patient AdvocateTrinity Employment Specialists • Tulsa, OK, US
Patient Advocate

Patient Advocate

Trinity Employment Specialists • Tulsa, OK, US
1 day ago
Job type
  • Temporary
Job description

Job Description

Job Description

Patient Advocate

Location : Owasso, OK

Job Description

Assignment Type : 6-week temporary contract

Schedule : Monday–Thursday 8 : 00 a.m.–5 : 00 p.m., Friday 8 : 00 a.m.–12 : 00 p.m.

Pay : $17–$18 per hour (based on experience)

Primary Job Responsibilities :

  • Greet and welcome all patients in a professional and friendly manner.
  • Schedule appointments, register patients, and update patient information regularly.
  • Answer phones, triage calls, and assist with customer requests, including medication refills.
  • Monitor fax and voicemail folders throughout the day.
  • Manage front office duties including light cleaning, stocking and ordering supplies, and coordinating with pharmacy reps (lunches, samples).
  • Process payments, run daily patient invoice reports, and complete missed invoices.
  • Scan and organize documents.

Experience / Education Requirements :

  • 2+ years of clerical experience in a medical office setting preferred.
  • High school diploma required.

    • Qualifications :

  • 2+ years of proven administrative experience (healthcare preferred).
  • Excellent verbal and written communication skills and professional phone etiquette.
  • Ability to build positive relationships with patients, physicians, and clinic staff.
  • Positive, personable, and patient-focused in all communication.
  • Strong time management skills with the ability to prioritize tasks independently.
  • Proficient in Microsoft Office and other computer systems.
  • Excellent attention to detail and strong organizational skills.
  • Professional appearance and demeanor.
  • Experience with patient scheduling and triaging calls in a medical office setting.
  • Team-oriented mindset.

    • Physical Demands :

  • Primarily sedentary role with occasional standing and movement throughout the day.
  • Light lifting, up to 20 lbs.
  • Some twisting, turning, reaching, stooping, or kneeling.

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    #HP

  • Assist patients in obtaining services, understanding policies and making health care decisions.
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Refer patients to appropriate health care services or resources.
  • Maintain knowledge of community services and resources available to patients.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
  • Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
  • Analyze patients' abilities to pay to determine charges on a sliding scale.
  • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
  • Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
  • Teach patients to use home health care equipment.
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    Patient Advocate • Tulsa, OK, US