NOC Manager

Job Description

Job Description

Network Operations Center (NOC) Manager

Location : Overland Park, KS (On-site 4 days / week)

Type : Full-Time | Managed Services

We’re seeking a NOC Manager to lead a high-performing team of eight in a 24 / 7 / 365 environment. This role is ideal for someone who thrives in a hands-on leadership position, enjoys mentoring technical teams, and brings strong escalation-level expertise in systems and network operations.

Experience with Nutanix is preferred; however, will consider experience in Citrix, VM Ware or Hypervisor. Security in general.

Key Responsibilities

• Lead, coach, and develop NOC engineers and technicians
• Foster a culture of collaboration, accountability, and growth
• Manage shift schedules and ensure coverage across all hours
• Occasionally flex hours to connect with night-shift team members
• Serve as an escalation point for complex technical issues
• Oversee real-time monitoring and incident response
• Ensure SLA compliance and high-quality service delivery
• Collaborate with internal teams and vendors to resolve issues
• Continuously improve NOC tools, processes, and performance

Required Skills & Experience

What You Bring

This is a strategic opportunity to lead a growing team and make a direct impact on service delivery and client satisfaction. If you're ready to bring your technical expertise and leadership to a dynamic environment, we’d love to hear from you.