Customer Service Representative - Onsite

Description :

At Kelli’s , We Give More —more support, more opportunity, more heart. For over 40 years, our family-owned business has built a Legacy as the nation’s leading wholesale distributor to over 13,000 gift shops across hospitals, resorts, casinos, pharmacies, and tourist destinations.

We are seeking a highly motivated Customer Service Representative with a background in collections, inbound call centers, or high-volume customer service. (This is not a retail position.) Based in Carrollton, Texas (moving to Coppell, Texas in December) , this role is essential to ensuring customer satisfaction through efficient order entry, problem-solving, and exceptional customer service.  This position is based in the office.

What You’ll Do

As part of our Customer Service team, you’ll embody Hustle, Integrity, Teamwork, and Excellence by :

• Managing Hustle : Handle 40–70 incoming service calls per day with professionalism, accuracy, and urgency.
• Delivering Excellence : Consistently meet performance benchmarks in speed, accuracy, and volume.
• Owning Integrity : Process orders from fax, phone, email, web, and special accounts with accuracy and honesty.
• Resolving Issues : Handle credits, complaints, and adjustments to ensure customer satisfaction.
• Driving Growth : Educate customers and upsell products to help them maximize value.
• Fulfilling Commitments : Process backorders and track follow-ups to completion.
• Supporting Teamwork : Serve as phone receptionist when needed, routing calls to the right department and collaborating with colleagues to ensure a seamless customer experience.
• Adapting with Agility : Demonstrate strong computer literacy and ability to quickly learn new systems.

Requirements : What You Bring

Why You’ll Love It Here - At Kelli’s, We Give More —to our customers, our team, and our future.

If you’re ready to bring Hustle, Integrity, Teamwork, and Excellence to a role where every customer interaction builds our Legacy—Kelli’s is ready for you.

Compensation details : 20-22.5 Hourly Wage

PIf25eb4c5baa2-26276-38657607