Job Description
Job Description
Client Implementation Coordinator
The Client Implementation Coordinator is fast-paced and rewarding position focusing on the initial relationship, product adoption, system configuration and smooth implementation of new clients to a Professional Employer Organization (PEO). Consulting with client leaders and making a fantastic first impression during account implementation, creates a solid foundation for our long-term relationships with our clients.
Essential Job Functions of this Position
- The organization of all new client enrollment documents for the applicable departments.
- Follow up with new clients to gather missing and incomplete implementation information.
- Communication to all internal departments regarding the status of implementation materials, missing and incomplete information, newly required information, technical requirements, etc.
- Application of knowledge of payroll, benefits, HR, and Workers’ Compensation.
- Schedule and conduct specific training and / or presentations to clients and their employees in a prioritized fashion.
- Completion of all new client employee-onboarding activities including review of employee wage and hour files, payroll tax information, deduction and pay code information, etc.
Requirements
Good working knowledge of the Microsoft Office Suite applicationsWork in the corporate office. This is not a remote position.Ability to travel to and from client work-sites to conduct enrollment meetings including possible onboarding located out of town.Flexibility to participate in work-related functions or meetings during non-traditional working hours.Preferred Knowledge
Basic knowledge of Human Resources rules and lawsBasic understanding of group insurances such as medical, dental, life, LTD, STD, etc.Basic understanding of EPLI insurance, E-Verify, timekeeping systems, workers’ compensation. I9 requirements, and HR systems such as ATS and LMS.Proficient in navigating Prism, Rocketlane and CRM applications,Working knowledge of client-facing applications and available training programs -Manager Portal, Time Clock, Employee Portal, etc.Skills / Abilities
Excellent customer service skillsExcellent project management skillsAttention to detailAbility to show exceptional judgment, problem-solving and critical thinking abilitiesRelationship drivenComfortable with public speakingSelf-motivation and directionAbility to persuade and provide explanations to clientsAbility to communicate concisely and effectively; both written & verbally; one-on-one and in small groups and interacting with professionals from a variety of disciplines, cultures and levels- internally and externallyPhysical Demands and Work Environment
While performing the duties of this position, the employee is regularly required to talk or hear. The employee is occasionally required to stand, walk, sit and reach with hands and arms.
The employee must occasionally lift and / or move up to 10 pounds.
The noise level in the work environment is usually moderate.
About Us :
AdvanStaff HR is a leading Professional Employer Organization (PEO) dedicated to providing comprehensive HR solutions to a variety of businesses. Our mission is to empower businesses by handling their HR, payroll, benefits, and compliance needs, through a single source, allowing them to focus on growth and financial success. We are currently seeking a motivated and results-driven Business Development Manager to join our dynamic sales team.