Senior Product Manager, AI Guidance (US)

Senior Product Manager, AI Guidance (US)

Join to apply for the Senior Product Manager, AI Guidance (US) role at Gladly.

About Gladly

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer — not tickets —at the center of every conversation. Trusted by the world's most customer‑centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI, uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai.

The Opportunity

We're looking for a Sr. Product Manager to join our AI Guidance product team, which is responsible for the experience that managers have when instructing, optimizing, and monitoring AI performance for their brand. This experience is central to how brands leverage Gladly's powerfully simple agentic AI to respond to consumer questions, take action on their behalf, and do so with confidence that it will represent their brand well. Equally important, this experience covers the feedback loops to managers on how to continue improving their AI performance, quality, and impact. The team works at the cutting edge of crafting AI‑powered experiences across all channels. Our product teams are led by a product manager, designer, and engineering manager, and are organized around personas, helping us create a long‑term vision and build toward that.

What you’ll do on the team

Create a vision and strategy for your product area that furthers company goals and vision.

Deeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions, in partnership with design, marketing, and engineering.

Validate, plan, and deliver on both impactful enhancements and new products.

Collaborate across product teams to build a cohesive product and hone your PM craft.

Bring others along in the process (Sales, Customer Success, Execs, partners, etc.) and align teams with a clear and compelling message.

A few projects you could be working on

Optimizing the experience of configuring AI and agentic workflows for trust, speed, and accuracy.

Expanding the range and effectiveness of feedback loops that help AI managers drive more impact.

Exploring and articulating a vision for where AI management experiences are heading in an AI‑enabled world.

What you’ll bring to the team

5+ years of experience as a product manager, preferably with exposure in B2B SaaS and AI software products.

Strong communication skills and intuition for how to approach communication with a wide range of audiences.

Ability to telescope between detail and the big picture.

Skilled at discovery, gathering, and navigating qualitative and quantitative inputs.

Understanding of what great design looks like and a commitment to delivering experiences modern consumers will enjoy.

Grasp of technical details and understanding of technical constraints when working with engineers.

Talent for building trust easily with collaborators, listening well, and pushing forward independently where needed.

Love tackling hard problems and coming up with powerfully simple solutions.

Why Join Gladly

Competitive salaries, stock options, and comprehensive benefits.

Generous paid time off, parental leave, and home office stipends.

A fully remote work environment with opportunities for in‑person team gatherings.

A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive.

Compensation

$150,000 to $180,000 annual salary + equity + benefits. For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

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