University of North Florida is hiring : User Experience Strategist in Jacksonvill

Overview

Reporting to the Director of Operational Excellence and Continuous Improvement, this position will play a pivotal role in advancing UNF's operational excellence by embedding user-centered design principles into continuous improvement initiatives. This role supports data collection, synthesizes insights, and collaborates across departments to enhance the experience of students, faculty, and staff through data-informed process and service improvements.

Responsibilities

• Lead user-centered project improvement initiatives to uncover pain points, needs, and opportunities across academic, administrative, and support areas and workflows.
• Design and execute multi-channel feedback and data collection efforts such as interviews, surveys, focus groups, quantitative analysis, etc.
• Assist in UX research with faculty partners.
• Advocate for the voice of the user in all phases of process design, technology deployment, and service enhancement.
• Effectively manage multiple projects, meet deadlines, and communicate progress to stakeholders.
• Stay current on user-centered / UX / human-focused trends and tools and introduce innovative methods to elevate the quality and impact of operational excellence and design efforts.

Data Synthesis and Insight Generation

Teamwork, Collaboration, and Engagement

Supervision Exercised

Supervision Received

Program Direction and Development

Compliance and Confidential Data

Background Checks and Policy

This position requires a background check. In conjunction with the University policy, this position may also require a credit check.

Responsible Employee

The holder of this position is designated as a Responsible Employee pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

Additional Notes

Seniority level : Entry level

Employment type : Full-time

Job function : Business Development and Sales

Industries : Higher Education

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