Collection Specialist

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Collection Specialist will initiate collection attempts to achieve target delinquency, non-performing and charge off goals while minimizing risk, using all available collection techniques and tools. The incumbent will meet collection objectives by implementing collection plans that are in alignment with corporate, business unit, department goals, and aging protocols.

Job Responsibilities :

Review each assigned account and determine a plan of action to cure the delinquency.

Request borrower financial information to analyze and determine best course of repayment.

Conduct financial research regarding the credit worthiness of customers using available annual financial statements, credit reports, public / private sector sources, and information obtained directly from customers to determine the viability of repayment on delinquent loans.

Ensure customers understand terms of repayment.

Determine the reason for delinquency and negotiate solutions with borrower to resolve all past-due payments, fees, and any future payments due until customer can pay as agreed.

Ensure fact-finding is thorough and necessary questions are being asked to resolve the past due condition.

Send system collection letters as needed on each account.

Recommend accounts for repossession, demand, charge off, non-accrual, line restraint, and deposit and card closure when such an action is in the best business interests of the Bank.

Maintain delinquency at agreed upon percent for assigned products.

Communicate any fluctuation in goals to management and alert all problem loans timely.

Recognize when a loan will move to non-performing, and potential charge off.

Provide monthly projection forecasts on assigned portfolios.

Maintain well refined customer relation skills by extending extraordinary service to all customers.

Ensure communication is understood and provide prompt resolution to customer concerns.

Provide recommendations to Team Leader on comprehensive arrangements on more difficult problem loans.

Seek assistance from Team Leader on comprehensive arrangements on more difficult problem loans.

Minimum Qualifications :

High school diploma required; some college preferred.

Must have at least 1 year of collection experience for 15 – 180 day delinquent accounts.

Must have knowledge of the appropriate collection laws and regulations.

Must have strong written and verbal communications, and negotiation skills.

Must also be familiar with collection systems.

Must have comprehensive knowledge on foreclosure, bankruptcy, non-accrual, and bank losses.

Mortgage collection experience preferred.

Must be proficient in Microsoft office.

Must be able to adapt to change with little to no impact to daily responsibilities.

Must have knowledge of collection techniques and the skills to provide quality customer service, while at the same time achieving collections goals.

Must have knowledge of assigned portfolio, understand loan documentation, skip tracing tools, and delinquency tracking,

Must possess effective communication, negotiation, and teamwork skills.

Must abide by all Company, Departmental and Government policies and procedures while adhering to the Company Code of Conduct.

Knowledge of JP Court legal actions, repossession guidelines, preparing delinquency projections, and foreclosure and bankruptcy knowledge is preferred.

Must possess persuasive communication, negotiation, and teamwork skills.

Must be able to analyze property inspections, appraisals and legal documents and provide feedback and recommendations on findings.

Salary Range :

$47,235.00 - $77,601.75

Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit

https : / / www.wsfsbank.com / about / careers /

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at

careers@wsfsbank.com .

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.