Customer Experience Associate I

Job Description

Job Description

Customer Experience Associate

Job Summary

If you have an interest in people, a desire to learn and want to gain an understanding of the life insurance and annuity industry we may have the role for you. We are currently looking for Customer Experience Associates who are good listeners, have great communication skills and a strong desire to help others. Our Customer Experience Center serves as the primary point of contact for policyholders. This team facilitates activities on behalf of the clients and gains broad insight into Americo and the industry. Our goal is to provide best in class service to our clients via phone calls and emails, while enabling our team to explore Americo’s opportunities.

We offer a formal training program, along with live, in-person and chat support to aide in your success and the customers experience. Specialized industry courses are offered as well as the opportunity to meet with and shadow in other areas.

Come join Americo, we care about our people, our policyholders and our community.

Job specifics :

• Location : Downtown, Kansas City, MO
• Schedule : Monday-Friday 8 : 00 am-5 : 00 pm - depending on daily call volumes, representatives may be required to stay later than 5 : 00 pm to answer all calls on hold
• Compensation : Starting at $21.87 / hour + bonus potential - hourly rate is based on education / knowledge, experience, skills, life insurance knowledge, etc.

What makes a successful Customer Experience Associate?

This position may be perfect for you if you :

What does a typical day look like?

Key Responsibilities

Knowledge, Skills, and Abilities

The next training class begins on 11 / 17.