Customer Success Specialist - Iowa & Surrounding Areas

Job Description

Job Description

Salary : $50,000.00 - $70,000.00

About BinSentry

BinSentry is an extremely fast-growing ag-tech company started in KW, Ontario - Canada. BinSentry is focused on providing solutions for the agriculture supply chain that help increase efficiency, reduce costs, and enhance profitability. As a leader in the use of artificial intelligence, BinSentry offers technology solutions that pair best-in-class optical sensors with user-friendly software to provide our customers with enhanced forecasting and decision-making capabilities.

With our technology, feed mills, commercial grain handling facilities, and protein producers are enhancing feed ordering efficiency, raising healthier animals, improving employee safety, reducing their environmental footprint and - most significantly - uncovering new savings. Today, BinSentry is monitoring more than 45,000 bins in real time across North America. When it comes to the future of agricultural supply chain management, BinSentry is leading the way. For more information visit www.binsentry.com

Summary

As we scale up, we are looking for a Customer Success Specialist to onboard, nurture, retain, and expand BinSentrys customers. Our customers are primarily within the Poultry, Swine, Feed Mill, and / or Co-Op space. This role will focus on our strategic Swine segment for Iowa, Illinois, Indiana, North Carolina and surrounding areas. Customer Success is directly responsible for retention and plays a key role in our overall revenue growth goals. The successful candidate has strong communication skills, and is adept at handling many rapid and concurrent customer deliverables. They enjoy teaching customers, and challenging the status quo in order to deliver true value to the customer. They are a team player and work well with internal departments, especially Sales, Service, and Product / Development, in order to provide ROI for both the company and the customers. They are motivated by helping customers, delivering solutions, and providing a consistent customer experience. Experience in, or a passion for, the Ag industry is a plus.

Key Responsibilities :

• Directly responsible for the onboarding, training, health, and support of the customer, in order to achieve retention and expansion of strategic Swine accounts - assigned roughly 30 customer accounts.
• Deliver strong onboarding and training program to BinSentrys commercial Customers
• Offer high touch / engagement with assigned customers including Monthly Meetings, On-site visits, and customized training
• Provide excellent customer experience and communication to ensure customers and BinSentry are mutually successful
• Expand business within existing accounts by effectively quantifying & communicating the value BinSentry provides to customers
• Support sales team / process with prospective and current customers, including navigating the organization to nurture champions and super users
• Work internally with Product to prepare and deliver customized insights reports, which aid in demonstrating ROI and customer expansion.
• Stay current on BinSentrys product releases, and roll out new features / functionality to your assigned customers
• Utilize the Hubspot CRM to maintain up-to-date records and effective customer communication

Listen to customers and ensure a strong customer feedback loop exists throughout the company

Education and Experience :

Required Skills and Abilities :

BinSentry is pleased to offer :