NOC Technician - GA

Location : Atlanta, GA

Department : Network Operations Center

Schedule : Rotating shifts / 24x7 operations

Reports To : NOC Manager

Status : Full-Time, Non-Exempt

POSITION SUMMARY

This is an onsite role located in the Metro Atlanta Area (Sandy Springs). This not a remote role and does require in-office presence.

The NOC Technician supports Accelecom's statewide fiber and IP network by monitoring,

troubleshooting, and coordinating restoration activities in a 24x7 environment. This role handles network

surveillance, ticket management, and coordination with SMC, field teams, last-mile providers, LECs, and

engineering. The position requires strong technical troubleshooting skills, the ability to work under

pressure, and professionalism when interacting with customers and partners.

We are seeking an experienced Telecom Network Operations Center (NOC) Technician to join our team. This role requires deep, hands-on knowledge of telecommunications networks, monitoring tools, troubleshooting methodologies, and carrier-grade environments.

Important : This is strictly a Telecom NOC position .

Only candidates with relevant telecom NOC experience will be considered.

Applicants whose background is primarily in the following areas will not be evaluated for this role :

• IT infrastructure or system administration
• Server or desktop support
• Office 365 or enterprise application support
• Cloud platform administration
• IT NOC or SOC operations
• Cybersecurity or security operations

ESSENTIAL RESPONSIBILITIES

dispatching, and service restoration.

REQUIRED TECHNICAL SKILLS

IP networks.

validation.

device alarms.

symptoms such as ACL misconfigurations or access blocks.

shaping, and policing.

procedures.

issues.

events.

environment.

CERTIFICATIONS (Preferred)

Cisco, Juniper, Ciena, MEF, or equivalent industry certifications.

PHYSICAL AND WORK REQUIREMENTS

environment.