Lead Support Technician

Overview

In this role, you will work in a dynamic, high-paced environment focused on ensuring that our employees\' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer\'s expectations in our headquarters, stores, regional offices, distribution centers and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees\' work productivity by providing a consistently high level of service and customer satisfaction to the business.

What You\'ll Do

• Committed to deliver best in class end user device hardware and application support across all support channels by troubleshooting and resolving our customer\'s issues and technical support needs in a timely and professional fashion.
• Resolve reported problems with complexity related to hardware, operating systems, applications, security / software updates, materials handling systems, and configuration issues by addressing the root cause or implementing a workaround according to standard operating procedure.
• Collaborate with technical project teams and external vendor partners to drive solutions in promoting productivity and efficiency by leveraging technical knowledge and understanding of end user and infrastructure systems.
• Make and create recommendations for new procedures to solve end user technology issues that are either routine or with complexity, which may have no existing policies or processes.
• Teach and provide training / technical support / onboarding to new team members. May allocate work in learning to be a team leader.
• Collaborate with leadership team to identify, define, share, implement and manage employee experience best practices based on insight into employee feedback and expectations.

Who You Are

Benefits at Gap Inc.

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World\'s Best Employers and one of the Best Employers for Diversity.

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