REMOTE Operations Supervisor

PharmaCentra is looking to hire a Remote Operations Supervisor to organize and direct the daily activities of its contact center operations. The successful candidate will have experience supervising contact center agents, implementing and executing solutions, and setting operation goals and best practices to ensure that the organization's operational and strategic objectives are met on relevant projects.

Full-Time Benefits (after 90 days) include : Health, Dental, Vision, Supplemental Life Insurance, and other voluntary benefits; company-paid Life Insurance and Short-Term / Long-Term Disability; Paid Time Off (PTO) and holidays. Full-Time Benefits (after 1 year) include : 401(k). If you are searching for an opportunity to utilize your drive and relationship-building skills to make a difference, please read on about this great opportunity!

PharmaCentra is a specialty provider of contact center services with locations in the US and Canada. We provide inbound and outbound contact center services in a 24 / 7 environment. Our core service channels are phone, chat, mail, email, text, and social media for sales, customer service, and technical support projects.

Our people are our most valuable asset. That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job. We focus on developing our employees and creating opportunities for them to grow into new roles .

A DAY IN THE LIFE OF A REMOTE OPERATIONS SUPERVISOR

As an Operations Supervisor, you will prepare and develop schedules to control adequate staffing levels and work to make sure every program is adequately covered and maintained. Operations Supervisor works with management to identify concerns to maximize productivity and operational improvements while conforming to the company's goals with an independent determination and course of action.

QUALIFICATIONS FOR A REMOTE Operations Supervisor

• High School Diploma or GED
• Three + years supervisory experience in a contact center environment
• Excellent written and oral communications skills
• Advanced computer skills with Microsoft PowerPoint, Word, Excel, and Outlook
• Create, present, and manage strategic briefs and operational reports
• Ability to learn multiple system applications with minimal direction
• Superior time and task management skills
• Enjoy working in a highly interactive and collaborative team environment
• Ability to work in a quiet and private work-from-home environment where high-speed internet is maintained

The Operations Supervisor provides departmental leadership and supervision of contact center employees, and the position requires strong communication and leadership skills with the ability to prioritize and delegate effectively to ensure quality, customer experience and performance metrics are met. The supervisor will conduct regular coaching and feedback sessions with the individual agents on their assigned team. The supervisor will report to the Customer Service Manager. They may also participate in interviewing and hiring recommendations and complete performance evaluations for members of their team.

FULL-TIME WORK SCHEDULE

Because most of our departments operate 24 / 7, we offer flexible work schedules for full-time positions. Generally, this position is scheduled Monday through Friday, 9am - 6pm. However, some weekend and evening work may be necessary to meet business needs. Full-time employees can expect to work 40 hours per week .

EADY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this work-from-home call center job serving the essential health care community, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!

Offer of employment is conditioned upon passing a background check.