Service Advisor

Job Description

Job Description

• Meets and Greets customers in a timely, manner and begins to build a relationship with the customer by obtaining their vehicle information
• Collects the customers vehicle issues accurately and clearly on the repair order
• Adviser will refer to service history, complete a walk around to inspect vehicle, and recommend additional services to the customer
• Advise customers on preventative maintenance of their vehicle and value of maintaining the vehicles in accordance to manufacturers specifications
• Provide a complete and accurate written and electronic cost estimate for labor and parts
• Contact customers regarding any changes that may be made during the repair process to the estimate or time frame promised
• Review every repair order before contacting the customer to make sure work is completed, and authorization is noted
• Closes repair orders in a timely manner
• Explains the work performed on customers vehicle and all charges to the customer
• Implements a quality control process to eliminate comebacks
• Maintains high customer satisfaction standards