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Senior Solutions Architect (AI Team)

Senior Solutions Architect (AI Team)

PalletSan Francisco, CA, United States
6 days ago
Job type
  • Full-time
Job description

Pallet is building AI Agents to transform logistics — a $12 trillion global industry. We’ve raised $50M from top investors including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures. In under two years, we’ve achieved 700% revenue growth and are just getting started.

Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow logistics teams down — from scheduling and appointment setting to data entry and load management. Our flagship platform provides end-to-end visibility, control, and optimization, while our newest product, CoPallet, introduces AI Agents that can understand and execute requests in real time, and integrate directly with customer systems.

As logistics providers look to generative AI to drive efficiency, many are turning to Pallet to lead the way. With deep industry expertise and cutting-edge AI capabilities, we’re positioned to build the next $10B company in logistics.

Join us and work alongside leaders from Google, DoorDash, YC, and more to shape the future of logistics tech.

You could be a Senior Solutions Architect anywhere, why us?

  • Help transform a massive industry and scale us toward a $10B+ business.
  • Build the Solutions Engineering function from scratch; a founding role, huge ownership.

About the opportunity :

We’re hiring our first Senior Solutions Architect — a hybrid technical and customer‑facing role that connects our AI platform to the real workflows of the world’s largest logistics companies.

You’ll own technical validation and custom demos, work directly with Sales, Product, and Engineering, and drive proofs of concept that show customers what’s possible when AI meets logistics. This is a founding role with the opportunity to build the playbook and eventually scale the Solutions Engineering org.

Why this role is different :

  • Founding member of the Solutions Engineering team — help shape process, tooling, and best practices.
  • Combines hands‑on integration and workflow design with storytelling and customer credibility.
  • Work directly with executives and customers across the enterprise logistics ecosystem.
  • Fast path to Head of Solutions Engineering.
  • How you will make an impact :

  • Own and deliver technical demos that accelerate deals — translate real customer workflows into high‑impact, tailored experiences.
  • Build quick integrations and prototypes using Zapier, Retool, or Make to demonstrate value fast.
  • Map and reason through data flows across TMS, WMS, and CRM systems — understanding APIs, schemas, and webhooks.
  • Partner with Sales on proofs of concept and technical validation throughout the deal cycle.
  • Communicate clearly across audiences — from operations leads to CTOs, adapting depth and framing as needed.
  • Enable the GTM team — build demo templates, run feature briefings, and improve internal technical fluency.
  • Feed insights back to Product — capture workflow pain points and feature requests from the field to shape roadmap direction.
  • Preferred experience :

  • 5+ years in a Solutions Architect, Sales Engineer, Solutions Engineer, or Forward Deployed Engineer role, ideally at a high‑growth B2B SaaS or AI company.
  • Strong technical fluency — able to reason about APIs, data schemas (JSON), and system integrations.
  • Comfortable building quick prototypes with low‑code tools (Zapier, Make, Retool, Postman).
  • Excellent storytelling and presentation skills — able to engage both technical and executive audiences.
  • High curiosity and adaptability — thrives in ambiguity and learns fast.
  • OUR BENEFITS

  • Health, Vision, and Dental benefits
  • Life Insurance and Accidental Insurance
  • Generous salary and equity for all staff
  • 401k option; helping you save for the future
  • Yearly learning and development stipend
  • Uber ride stipend if you ever have to work late in the office
  • Daily catered lunches provided by Sharebite (every meal you order, one meal gets donated)
  • Annual Company Offsites; our last one was in Palm Springs
  • Compensation :

    The estimated salary range for this role is $250,000 - $300,000 OTE depending on experience and skill set. In addition to base salary, we offer competitive equity, benefits, and opportunities for growth. Final compensation will be determined based on a combination of factors, including experience, qualifications, and location.

    Location :

    This role is an in‑person role in our office in Fidi, San Francisco, 5 days a week with daily catered lunches and dinners.

    Travel :

  • Travel will be involved with this role, 20-30%
  • Equal Employment Opportunity

    Pallet is proud to be an Equal Employment Opportunity and Affinative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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