IT Multi-Discipline Analyst 1

Overview

Job Title : IT Multi-Discipline Analyst 1

Department : Arts and Sciences | Information Technology

Functions as a member of the Arts and Sciences Technology Services Instruction and Research IT Support Services (ASCTech IRIS) team. Works under the direction of tier three IT Multi-Discipline support staff for projects; able to work independently on structured assignments. Provides customer support, and hardware / software support to diverse service, instruction, and research customers in the College; deploys, troubleshoots, and resolves hardware and software problems, including discipline specific software; provides customers with technical advice; recommends standard solutions or works with their team to provide unique solutions when required; troubleshoots initial network and storage issues; first level response to security / compliance events; escalates and communicates when needed; mentors and coaches student employees; may require occasional evening or weekend hours. Other duties as assigned.

Required : Bachelor's degree or equivalent experience. Strong customer support experience and ability to communicate clearly both orally and in writing; demonstrated ability to deliver service and resolve issues; demonstrated problem solving / troubleshooting skills. Experience supporting end-user computers in a professional environment.

Desired : Desired proficiency with Macintosh, Windows, and Linux like RHEL, Ubuntu, or Debian based distribution; working knowledge of PC and Apple hardware; experience with a scripting language like Python, shell, or PowerShell. Exposure to configuration and management software like Puppet, Ansible, Satellite, Jamf, Bomgar, etc.

Responsibilities

Provide customer and hardware / software support to faculty, staff, and students; deploy, troubleshoot, and resolve technical problems; advise on standard solutions or develop unique solutions with the team; assist with network and storage issues; respond to security / compliance events; escalate and communicate as needed; mentor and coach student employees; may require occasional evening or weekend hours; perform other duties as assigned.

Qualifications

Required : Bachelor's degree or equivalent experience. Strong customer support experience and ability to communicate clearly both orally and in writing; demonstrated ability to deliver service and resolve issues; demonstrated problem solving / troubleshooting skills. Experience supporting end-user computers in a professional environment.

Desired : Proficiency with Macintosh, Windows, and Linux (RHEL, Ubuntu, or Debian); working knowledge of PC and Apple hardware; experience with a scripting language (Python, shell, or PowerShell). Exposure to configuration / management software like Puppet, Ansible, Satellite, Jamf, Bomgar, etc.

Additional Information

The College of the Arts and Sciences Department of Information Technology is seeking an IT Multi-Discipline Analyst 1. The College of Arts and Sciences is the largest college and the academic heart of the university. The College hosts 81 majors, 38 departments, 20+ world-class research centers, and more than 2,000 faculty and staff members. Students have the opportunity to study with the best artists, scholars, and scientists in their field.

The pay range for this job profile is $26.78 - $30.87. The offer for this position will fall within this range based on internal equity, the unit\'s available budget, and the candidate\'s qualifications.

Details

Location : Newman and Wolfrom Laboratory of Chemistry (0147)

Position Type : Regular

Scheduled Hours : 40

Shift : First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.

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