Help Desk Analyst

IT Support Contract Position

We are looking for a skilled IT Support member to join our team on a contract basis in Andover, Massachusetts. In this role, you will provide essential IT support to users, focusing on authentication issues and system access. This position offers a unique opportunity to work closely with end-users, leveraging your expertise to deliver effective solutions and improve overall platform usage.

Responsibilities :

• Create and manage ServiceNow tickets to document and resolve user issues.
• Guide users through multi-factor authentication processes and troubleshoot related problems.
• Provide step-by-step support to connect users to company platforms and applications.
• Actively monitor and triage issues for a designated group of approximately 500 users.
• Collaborate with internal teams to develop solutions that enhance user experience and platform engagement.
• Offer basic troubleshooting support for Windows 10 and Active Directory-related issues.
• Utilize the ServiceNow platform to track progress and ensure timely resolution of tickets.
• Contribute to the development of a business case for improved end-user support based on data and insights.
• Address and resolve service desk tickets related to single sign-on (SSO) and multi-factor authentication (MFA) challenges.

Requirements :

Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.