Sr Desktop Services Manager

Job Purpose

The Senior Desktop Services Manager will play a critical role in overseeing the comprehensive fleet management and maintenance of devices within the K12 educational and enterprise environment. This position will focus on the Windows, Apple, and Chrome MDM platforms, ensuring the seamless integration and functionality of mobile devices to support the educational mission. The Senior Manager will lead a team and will be responsible for establishing and maintaining the security, efficiency, and effectiveness of devices used within the K12 educational environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead and manage a team of mobile device technicians, providing mentorship, performance management, and professional development opportunities to ensure a high-performing team.
• Oversee the deployment, configuration, and ongoing maintenance of Windows, Apple iOS and MacOS, and Chrome MDM platforms across the K12 educational environment, ensuring that all devices are properly managed and aligned with educational goals.
• Develop and implement strategies for ensuring the security and integrity of mobile devices, including the enforcement of device usage policies, compliance with industry standards, and the implementation of best practices for data protection.
• Develop strategies for device lifecycle management, including upgrades, replacements, and disposal.
• Maintain and track school fleet readiness for testing and progress monitoring assessments.
• Monitor and maintain an accurate inventory of mobile devices, utilizing robust asset tracking systems to ensure proper management and allocation of devices across multiple locations within the educational institution.
• Troubleshoot and resolve technical issues related to mobile devices, working closely with the IT team and external vendors to ensure timely and effective resolution of technical problems.
• Manage relationships with vendors and service providers, negotiating contracts, and overseeing service level agreements to ensure the delivery of high-quality services and support for mobile device management.
• Maintain accurate documentation, including device inventories, MDM configurations, support tickets, breakage rates and knowledge base articles, to facilitate knowledge sharing and reference.
• Perform other duties as delegated by manager / director.
• Follow federal and state laws, as well as company policies.

Skills And Knowledge

Job Requirements

WORK ENVIRONMENT

Usual office working conditions.

PHYSICAL DEMANDS

No physical exertion required. Required to sit for long periods of time. Light work : Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force as frequently as needed to move objects.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with CSUSA salary and benefit policy. Length of the work year and hours of employment shall be those established by Charter Schools USA.

EVALUATION

Performance will be evaluated in accordance with Charter Schools USA's policy.

Charter Schools USA is an Equal Opportunity Employer.

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